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UK Policy & Wordings Team Leader

XL Group
Melton, Woodbridge, United Kingdom
Competitive Salary
Closing date
Apr 19, 2024

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Job Role
Contract Type
Full Time
UK Policy Wordings Team Leader

Ipswich, UK

Provide technical advice and support to overseas AXA companies in the servicing of the UK subsidiaries of their multinational Clients, taking responsibility for arranging cover on Property, Liability, Motor, IFL & Construction programmes alongside recording all relevant policy data on the Company's computer system

DISCOVER your opportunity

What will your essential responsibilities include?
  • Demonstrate full ownership and accountability for accounts
  • Provide technical support to the Incoming Team & Policy Production Wordings Assistant
  • Manage relationships with all stakeholders and handle escalations on behalf of the team
  • Maintain accurate up to date files of clients' details, risk, exposure and premium information.
  • Encourage skill-sharing and effective liaising with colleagues in our Shared Services teams
  • Handle requests originating from client/broker/producing offices in a timely manner
  • Accurately prepare and issue standard local Policy wordings, endorsements, confirmation of cover/reinsurance certificates and UK compulsory insurance certificates in a timely manner
  • Analyse and check validity of claims details obtained from different sources in order to produce standard and tailor-made claims experiences for the overseas AXA Companies
  • Understand and take the correct course of action in respect of queries raised by UK Broker/Clients concerning local cover, utilising appropriate communication methods to ensure efficient flow of information between team and overseas AXA Companies.
  • Produce reports and provide commentary to management when requested

You will report to the Head of Middle Office, UK

SHARE your talent

We're looking for someone who has these abilities and skills:
  • Attention to detail will be required when reviewing policies and clear communication needed when liaising with stakeholders
  • Knowledge of technical issues and programme design of corporate & multinational
  • Experience of commercial business in the UK and understanding of Policy Wordings
  • Will need to be highly adaptable and comfortable with both working on your own initiative and as a keen team player too
  • Develop and maintain good working relationships with the stakeholders within the business
  • Demonstrate commitment to providing the highest level of service to clients/brokers/AXA Companies
  • Have a positive approach, even during challenging periods of change
  • Recognise work priorities and organise time effectively, raise any potential delays
  • Proficient use of Microsoft Excel with the ability to use VLookups/Pivots/formulae on a daily basis without guidance
  • Computer literate - experience using Microsoft Outlook, Word, PowerPoint, Teams would be advantageous

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

At AXA XL we are happy to talk flexible working. We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role. Talk to us about how we can make flexibility work for you.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.
  • Five Business Resource Groups focused on gender, LGBTQ , ethnicity and origins, disability and inclusion with 20 Chapters around the globe
  • Robust support for Flexible Working Arrangements
  • Enhanced family friendly leave benefits
  • Named to the Diversity Best Practices Index
  • Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.


At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:
  • Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
  • Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
  • Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
  • AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see

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