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Member Support Assistant

iMasFinance Co-operative
Centurion Centurion Tshwane, South Africa
Closing date
Apr 19, 2024

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Job Role
Accounts Assistant
Contract Type
Full Time
Job Purpose:

Provide effective and efficient administrative functions to mitigate vehicle risk in the membership support department.

Job Outputs:
  • Engagement with members on Insurance confirmation.
  • Ensuring replacement policies are in place.
  • Capturing of insurance details on the Credit Ease system.
  • Outbound calls to members to confirm insurance cover.
  • Outstanding short term insurance demand letters.
  • Perform document control.
  • Day-today handling of inbound queries related to cancelation of insurance cover.
  • Ensure all up to date documents are linked on the Credit Ease system.
  • Request refunds where replacement policies are submitted.
  • Act as first line support to all inbound calls related to insurance confirmation.
  • Liaise direct with insurance companies on insurance confirmations.
  • Handover of vehicle contracts with no insurance to the Legal team.
  • Handover of vehicle contracts where the asset has been written off with no insurance cover or repudiated claims to the collections team.
  • Maintain internal and external relationships including members, insurance companies, colleagues and management.
  • Complete Individual Development Plan.
  • Attend learning and development courses.
  • Participate in peer and team learning initiatives.

  • Grade 12 with Mathematics and Accounting
  • Call Centre qualification is an advantage
  • Credit Management or Debt Collection qualification is an advantage.

  • 2 years' call centre experience (inbound and/or outbound)
  • 2 years' debt collection experience

Knowledge and Skills:
  • Listening skills
  • Communication skills
  • Multi-lingual including English
  • Excellent communication skills
  • Assertiveness and negotiation skills
  • Code 8 drivers' license
  • Computer literate (MS office & Excel)
  • Sound knowledge of the applicable debt collection and legal proceed

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