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Process Improvement Manager (12 month FTC)

Greene King
Fornham St. Martin, Bury St. Edmunds, United Kingdom
Competitive Salary
Closing date
Apr 18, 2024

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Job Role
Contract Type
Full Time
Company Description

As Process Improvement Manager (12 month fixed term contract) you will be working as part of the Finance Shared Services (FSS) department, you'll be managing a portfolio of change projects to deliver enhanced business processes, system changes and ways of working. Developing a business-wide network to stay abreast of process challenges and propose effective improvements. Providing day to day support to the Process Improvement Senior Manager and Shared Services Director with ad-hoc analysis tasks.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what's wholly British, the pub experience.

Additional Information

Additional Information:

We're all about rewarding our team's hard work, that's why...

You'll receive a competitive salary, pension contribution as well as:
  • The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
  • Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
  • Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
  • Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.
  • Refer a friend - who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
  • Wagestream - access your wage before payday for when life happens.
  • Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more...

Your role as a Process Improvement Manager...
  • Working across teams within the FSS to identify potential improvements in systems / processes and then deliver these changes in partnership with internal/external stakeholders
  • Creating business cases with relevant FSS managers where system changes require budget sign off
  • Liaising with wider business teams to discuss FSS service levels and opportunities in ways of working
  • Working closing with IT team to deliver system changes
  • Preparing testing and implementation plans for new systems and processes
  • Preparing communication plans for larger project roll outs
  • Developing training material and providing training / support during roll out of new initiatives
  • Troubleshooting day to day problems with systems / Automated Tasks / Processes to support the staff in FSS
  • Automation of manual tasks and processes within finance
  • Working with the Ops Excellence team to support changes in Pubs
  • Working with the FSS Dartboard team to identify opportunities for improvements

What you'll bring...
  • An effective communicator at all levels in the organisation
  • Strong planning and organisational skill set with meticulous attention to detail
  • An excellent approach to customer service with the ability to manage expectations and conflicting priorities
  • Highly flexible and adaptable to business change
  • Takes ownership of problems through to resolution
  • Able to write clear documentation in the form of requests, specifications and processes.
  • Ability to positively lead change and influence others
  • A curious mind and not afraid to ask questions

Technical/Professional Expertise Required:
  • Demonstrable experience of identifying and implementing process improvements, saving significant time and cost
  • Advanced user of Excel and Cognos BI tools
  • Confident user of VBA and able to troubleshoot code issues
  • Strong working knowledge of at least one major ERP or integrated accounting package. Knowledge of Aurora would be a distinct advantage.
  • Accounting/finance experience. Qualified/part qualified accountant is desirable.
  • Experience of testing and implementing new software and changes to software
  • Ability to use automation tools such as Power Query, Power Automate, Python etc would be a distinct advantage.


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