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B2B Agency Manager

Bharti Airtel Ltd.
Ahmedabad Ahmedabad Gujarat, Gujarat, India
Competitive Salary
Closing date
Apr 18, 2024

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Job Role
Contract Type
Full Time
Key Deliverables
  • Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism
  • Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s
  • Agency Management and Process adherence - Ensure high productivity of CLCM Agency management
  • B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction
  • Billing related complain reduction - Complaints related to billing / No. of unique customer complaining
  • Churn - drives churn through agency manpower

Skills Required
  • Prioritization of deliverables and expectations
  • Ability to influence people at all levels internally and among partner management
  • Planning and execution management
  • Crisis Management and contingency planning
  • Ability to review, analyze and understand trends
  • Relationship Management / Negotiation Skills

Educational Qualifications
  • Full Time graduate, preferably MBA/ PGDM

Work Experience
  • Overall 7-8 years of experience of which at least 3years in the area of customer service management, and governance and process improvement.

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