Skip to main content

This job has expired

B2B Agency Manager

Employer
Bharti Airtel Ltd.
Location
Ahmedabad Ahmedabad Gujarat, Gujarat, India
Salary
Competitive Salary
Closing date
Apr 18, 2024

View more

Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Key Deliverables
  • Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism
  • Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s
  • Agency Management and Process adherence - Ensure high productivity of CLCM Agency management
  • B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction
  • Billing related complain reduction - Complaints related to billing / No. of unique customer complaining
  • Churn - drives churn through agency manpower

Skills Required
  • Prioritization of deliverables and expectations
  • Ability to influence people at all levels internally and among partner management
  • Planning and execution management
  • Crisis Management and contingency planning
  • Ability to review, analyze and understand trends
  • Relationship Management / Negotiation Skills

Educational Qualifications
  • Full Time graduate, preferably MBA/ PGDM

Work Experience
  • Overall 7-8 years of experience of which at least 3years in the area of customer service management, and governance and process improvement.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert