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REGIONAL CREDIT CONTROL CLERK

Employer
Motor Industry Bargaining Council
Location
Johannesburg Johannesburg Gauteng, South Africa
Salary
Competitive
Closing date
May 14, 2024

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Job Role
Credit Control
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Duties and Responsibilities

Manage allocated debtors book.
Conduct telephonic debt collection.
Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs)
Reduce allocated debtors' days through collections and account query resolution.
Handle full function Credit Control
Assist with monthly returns documentation from employers and escalate to Returns Processors
Carry out account reconciliation.
Visit and / or invite employers to a meeting in order to resolve accounts.
Create awareness and educate establishment staff - returns system, both manual and Online Returns
Follow up on anomaly letters and resolve if returns related or escalate to Agents if not.
Support Credit Control Regional function.
Follow up on settlement agreements and promise to pay.
Follow up and resolve queries timeously.
Offer superior client service to both internal and external clients.
Receive and bank payments received from clients daily.
Prepare hand over / referral documents and refer accounts to Inspectorate.
Attend to adhoc duties as assigned.

Knowledge / Experience / Skills / Abilities

Planning and organizing
Strong account reconciliation experience
Strong debt collections skills
Above average verbal and written communication and listening skills.
Ability to withstand pressure.
Must at all times be diplomatic and assertive.
Ability to build strong effective relationships with employers, colleagues and management.
Good team player who achieves objectives as set out by the Regional Credit Controller
Must be meticulous in carrying out tasks/instructions etc
Good interpersonal, decision making and problem-solving skills.
Good analytical skills with attention to detail
Reporting writing skills
Query resolution skills.
Great levels of honesty and integrity
Strong persuasive skills.
Strong conflict management skills
Strong negotiation skills

Qualifications

Matric (Standard 10)
Tertiary Education (Certification) - Administrative / Financial related
Recognized Finance / Credit Control / Debt Collection related qualification - Distinct advantage
At least 2 years credit control knowledge and experience an advantage
Computer literacy - Excel, Word & Email is essential.
Debt collecting experience is essential.

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