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FGFS AR Oversight Manager

Frasers Group Financial Services
Clayton Le Moors, Accrington, United Kingdom
Competitive Salary
Closing date
Apr 14, 2024

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Job Role
Accounts Receivable
Contract Type
Full Time
Job Description

At Frasers Group Financial Services, we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for anambitious FGFS AR Oversight Manager to be instrumental in ensuring that the Appointed Representatives of Frasers Group companies are effectively onboarded and overseen to provide consistent assurance to FGFS senior management that the Appointed Representative network is compliant with regulatory requirements and are consistently providing good customer outcomes.

Key Responsibilities
  • Own the end-to-end due diligence process for new Appointed Representatives (‘ARs’), including relationship management and training of fascia Approved Persons.
  • Where challenges in people, processes, systems and data are identified within the context of AR due diligence, work with FGFS and Appointed Representative stakeholders to ensure that any identified gaps are appropriately addressed (e.g. in respect of regulated complaints record keeping & handling).
  • Support the submission of AR notifications and associated Approved Person applications to the FCA.
  • Working with 1st line business owners and FGFS Risk & Compliance to ensure that robust Consumer Duty outcomes MI is available for all ARs.
  • Assist in the drafting of formal updates and recommendation papers for the FGFS Conduct Risk Forum and Executive Risk Oversight Committee.
  • Ongoing oversight and stakeholder management
  • Undertaking monthly reviews of complaints, online reviews, customer feedback and broader customer outcome MI to gain assurance (or otherwise) that all ARs are meeting the expectations under the Consumer Duty.
  • Supporting and undertaking quarterly risk-based mystery shopping exercises within AR physical premises, including (i) working with FGFS/Frasers Group data teams to automate the data collection & analysis process, and (ii) recommending a proposed sample population for the next quarter for approval through governance - balancing considerations of risk and strategic resource planning.
  • Working with the Frasers Plus account managers/L&D to optimise the in-store Frasers Plus model while ensuring that suitably robust risk-based oversight arrangements are maintained.
  • Overseeing training completion MI to ensure that AR colleagues/people are effectively trained to: (i) introduce the Frasers Plus product, and (ii) identify regulated complaints and action the same in accordance with the documented process.
  • Conducting regular Approved Person check in calls and regulatory updates to support Approved Person oversight and the continual professional development of the same.
  • Producing AR oversight packs for FGFS governance to ensure that any emerging risks in respect of the AR network’s compliance (including from regulatory, conduct or resource perspectives.

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