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FX Investigations Analyst

Richmond Town Bangalore, 560025 Bangalore, Bangalore, India
Competitive Salary
Closing date
Mar 2, 2024

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Job Role
Contract Type
Full Time
StoneX (formerly known as INTL FCStone) is an institutional-grade financial services network that connects companies, organizations, traders and investors to the global market’s ecosystem through a unique blend of digital platforms, end-to-end clearing and execution services, high-touch service and deep expertise.

The StoneX network consists of all of the platforms, products and services available through StoneX Group Inc. and its global subsidiary companies. A Fortune-100 company with a nearly 100-year track record, StoneX Group Inc. (NASDAQ: SNEX) and its 2,700 employees serve clients from more than 40 offices spread across five continents

Job purpose

To investigate and resolve all Nostro breaks as efficiently and effectively as possible. To establish and maintain relationships with StoneX correspondent and agent banks in order to ensure delivery of payments and to resolve any issues within stringent deadlines. Undergo training to multi-skill to the various tasks that are completed on the Investigations Team. An opportunity for someone to work on numerous exotic currencies.

• To process and conclude all Nostro breaks (EG Beneficiary Claims Non- Receipt, Returns etc) as quickly and effectively as possible.

• Generation +/or approval of messages in SWIFT Alliance in order to correct or re-effect settlement linked to failed items

• To reconcile that payments released by StoneX have been executed by our banks and to resolve cases where execution is pending.

• Close interaction with the business (Front Office, Sales and Middle Office) in order to ensure a seamless and quality service to the client.

• To build and maintain relationships with our correspondent banks (in English +/or French, Spanish, Portuguese)

• Initiating return of funds by capturing manual payments in SAA

• To ensure that personal and group email boxes are effectively managed

• Process and manage VIP client and payments.

• To accept and adhere to all written procedures

• Comply with all applicable company, regulatory and internal compliance requirements, including the prevention of Financial Crime and Fraud.

• Ad hoc duties as required

Knowledge and Experience

• 3 years previous experience within Foreign Exchange operations, or international payments, including time working within the investigations unit

• Extensive payments experience (MT202,103,199,299,210)

• Strong operational knowledge of SWIFT Standards

• Proven record in minimising operational losses and streamlining workflows

Qualifications and Skills

• Educated to A level standard (desirable)

• Strong Microsoft Skills (EXCEL, WORD, VISIO, PowerPoint)

• Excellent customer service skills

• Ability to prioritise, organise and multitask

• Determined, focused and enthusiastic

• Excellent communication and interpersonal skills

• Ability to work accurately in a pressurised environment within stringent deadlines

• Strong team player

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