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OTC Analyst

Bangalore Bangalore Karnataka, Karnataka, India
Competitive Salary
Closing date
Mar 3, 2024

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Job Role
Contract Type
Full Time
Job Description :

Job Title:
Accounts Receivable and Cash Applications Clerk
Level: L6
Reports To: Accounts Receivable and Cash Applications Team Leader - Process Excellence
Department: STC
Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery or office anywhere in the world and you'll meet teams of people who are very good at what they do and who enjoy doing it.
Diageo Enterprise Operations provides a wide array of both financial and business services to Diageo markets and functions around the world. Over the years the services offered have grown rapidly in terms of scale and scope, gradually moving toward higher value and more complex activities. Now, with an increased focus on standardised end-to-end process excellence, Diageo Enterprise Operation is set to drive world class productivity, business agility and growth, liberating and equipping our markets to win.
Diageo Enterprise Operations model is based around 5 global locations: Budapest, Bogota, Nairobi, Manila, Bangalore. Each of these centres has Sell to Cash Service Delivery team focused on delivering the STC Service to specific countries within the E2E Commercial Tower.
The Process Excellence Accounts Receivable and Cash Applications Stream is part of the Sell to Cash (STC) process. It ensures proper operation of processes from incoming fund allocation on customer ledger, customer ledger maintenance, credit blocked order release to dispute management and reporting.
Dimensions of the role
STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
The role involves performing credit release, accounts receivable, clearing and billing tasks for one or more markets.
Purpose of Role:
Provide world class support for the Customer Experience Team to ensure all orders, credit and debit notes are billed in time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger, credit blocked orders are released with appropriate approvals, write offs and GL reconciliations happen in a timely manner with appropriate approvals.
Required Capabilities:
- Accuracy, attention to detail
- Ability to communicate clearly in English
- Knowledge of or ability to learn STC process and systems
- Understands and complies to controls in own area
- Ability to effectively prioritise and deliver on promises
- Proactive, solution-focused mind-set and positive "can do" attitude
- Ability to take ownership for standardization, automation
- Ability to work in often pressurized environment
- Receptive to feedback and is willing to learn from mistakes
- Active team player
- Manage all Clearing and Billing tasks, immediately escalate issues
- Manage customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)
- Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers
- Monitor interfaces, resolve all interface and EDI related issues
- Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P, rebate related deductions)
- Manage relationship with STC Customer Experience Team
- Maintain Desktop Training Procedures
- Continuously support standardization and automation, system and process improvement initiatives
- Actively promote the CARM (Sarbanes Oxley)/Control agenda
- Support other STC processing activities (customer data, order entry, price and delivery credit note creation, customer spend, rebate processing)
- Execute Anti-Money Laundering and OFAC checks as appropriate
- Reporting (daily, weekly and monthly reports)
- Any other tasks requested by line manager
Key performance indicators
- Unallocated Cash
- Ledger Quality - untexted, unreasoncoded items
- Timely credit blocked order release according to market needs and 3PL order transfer timelines
- Timely direct debit and outgoing payment runs according to market needs
- SLAs
- No hidden operational risks and issues
- No control failures
Qualifications and Experience Required:
- High accuracy
- Fluent English language skills - company language
- Solid PC literacy, strong Excel skills
- College or university Degree
- Experience in a Finance / Accounts Receivable role
- STC process knowledge and working experience
- System skills (SAP Order to Cash knowledge)
Barriers to Success in Role (Optional):
- Lack of English language knowledge
- Lack of accuracy, attention to details
- Difficulties in setting priorities and in working independently
- Difficulties with demonstrating ownership
- Not a team player
Flexible working options
Full time role, flexibility needed according to time zone of serviced markets
Worker Type :


Bangalore Karle Town SEZ
Additional Locations :
Job Posting Start Date :
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

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