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Operations Senior - Global Payments Investigations

ASB Bank
Auckland, NZ
Competitive Salary
Closing date
Mar 7, 2024

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Job Role
Contract Type
Full Time
Operations Senior - Global Payments Investigations

Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!
We have an amazing opportunity to join our Payment & Cash team based at ASBs state of the art head office in Wynyard Quarter. You will be joining a high pressure, demanding, customer focused team who are responsible for managing the workforce management aspects of the business; forecasting, resource allocation and queue management ensuring optimised resource performance and service delivery.
Mo te tūranga | About the Role:
On a day-to-day basis, you will manage high volumes of requests in tight turnaround times while maintaining accuracy and provide superior internal and external customer service by responding to, managing and resolving customer and stakeholder issues. Apart from that, you will:

Support role out of new processes across team and assist with implementation.
Prioritise the work based on level of urgency
Communicate professionally with internal and external customers via different channels
Inquisitive, customer obsessed, accountable, collaborative, data minded and continuously challenges the status quo
Embedding a continuous improvement culture and capabilities within your team (i.e. lean, agile, DMAIC, human centered design and data analysis/ decision making)

Mōu |About you:
We are looking for someone who has a proactive can-do attitude with high attention to detail and exceptional customer service skills that go hand in hand with having a positive mindset. You will also:

3-5 years customer/operations experience in banking/financial services/shared services/technology
Pride yourself in your exceptional level of common sense and logic
Need to work at a fast-paced environment with accuracy
SWIFT and Global Payments knowledge will be advantageous
Ability to work through high volumes within tight time frames and challenge the status quo
Bring a growth mind-set combined with the love to learn new skills
Able to adapt to a constant changing and challenging environment

Whilst your attitude, work ethic and customer focus are what will get you through, you will also bring a knowledge of payments/cash and experience in the financial services industry.
He aha tā mātou | What can we offer?
This is a fantastic opportunity to use your experience gained at a senior support level role; bringing with you amazing communication skills, a collaborative style and approach to work, and an innate ability to build rapport across a wide range of people to truly make this role your own.
We offer a flexible and supportive work environment along with an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.
Me pēhea te tono | How to apply?
If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply" … we'd love to hear from you! Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Job Details

Reference #


Posted on

28 Feb 2024

Closes on

06 Mar 2024 12:00


North Wharf


ASB Bank


Customer Service Specialist, Finance, Operations , Team Leader

Work type(s)

Full Time

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