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Rates Officer

LG Jobs
Kapiti-Coast Kapiti Coast Greater Wellington, New Zealand
Competitive Salary
Closing date
Mar 7, 2024

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Job Role
Contract Type
Full Time
Full-time - permanent

Are you a collections superstar who excels at providing a positive, helpful and empathetic experience for customers? We would like to hear from you!

About the role

The Kāpiti Coast District Council's Rates team is responsible for ensuring the invoicing and collection of property and water rates is carried out in compliance with relevant legislation including the Local Government Act 2002, the Local Government (Rating) Act 2002; the Rating Valuations Act 1998 and in a manner that is customer focused, efficient, accurate and timely.

This role works as part of the rates team and key responsibilities include the collection of outstanding property and water rates and may include working with other business units to assist with the collection of other outstanding debt across the council. This role requires working on-site at our Paraparaumu office.

Skills and experience:
  • Previous debt management/collection experience
  • Effective interpersonal skills and commitment to customer service, particularly demonstrating patience, empathy and resilience when dealing with customers
  • Willingness to and capability for working with a wide range of people within and outside the organisation
  • Effective time management skills and ability to work effectively without supervision and collaboratively as an effective team member
  • Excellent problem-solving skills
  • Demonstrated accurate numerical and data-entry skills with practical experience in the finance area
  • Demonstrated effective communication skills, both oral and written
  • Ability and willingness to learn council policies and procedures
  • Knowledge of the Local Government (Rating) Act 2002 and other relevant legislation/or experience working in a similar role
  • Demonstrated ability to set priorities and work to and meet deadlines
  • High level of computer skills competency - MS Office products in particular Excel and Word
  • Experience in working with financial computer systems and software (familiarity with MagiQ is an advantage)
  • Preferably a holder of a current and valid NZ driver's licence

About us

Beautiful beaches and a short journey to or from Wellington make the Kāpiti Coast a great place to live and work. Working for the Kāpiti Coast District Council means being part of a caring, dynamic and effective customer-focused team that makes a positive difference in the community we serve. To find out more about our vision and direction click here.

Enquiries about this position should be directed to Vicky Silk, RatesManageron 04 296 4700 or free phone 0800 486 486.

How to apply

The preferred candidate will be required to undergo the usual pre-employment checks, including drug and alcohol screening, criminal history, and credit checks. Please note you must be eligible to work in New Zealand.

Further information about the position and application documents are published on our website at

Applications close at 12pm on Wednesday, 6 March 2024.
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