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Payments Head - SSA

Johannesburg Johannesburg Gauteng, South Africa
Closing date
Mar 25, 2024

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Job Role
Contract Type
Full Time
The Payments business is a key strength and differentiator for Citi, given the significant depth of the branch network and years of operating experience, many of them exceeding 100+ years. The Payments business intermediates and processes flows generated by Corporates, Banks, Financial Institutions and Governments.

The depth of local operations coupled with years of experience dealing with regulators and multiple market participants, FMI and other network partners makes Citi's Payments business market leading and amongst the largest in the industry. It is one of Citi's Treasury and Trade Service (TTS) most important business lines.
This role will be responsible for managing, developing, and growing our Payments business in the Sub-Saharan Africa (SSA) region. This is a leadership role, working closely with partners including FX and Sales teams, and leading a team of payments professionals in the SSA cluster.
Development Value:

Acquire an understanding of interdependencies across TTS, FX and fintech partners.
Develop understanding of global and regional payment markets, industry evolution and growth opportunities.
Lead the evolution and delivery of a reimagined Citi offering globally with exposure to alternative payment methods.
Develop a strong internal network through interaction with multiple business partners, senior management, and functions globally.
Managing complexities through a role within a multifaceted product that delivers payments in 200 countries for multiple client segments.
Manage a high performing and dynamic team in a high paced environment. Responsibilities:

This role is key to defend and grow Payment Revenues in SSA
Define and drive strategy to future-proof SSA Payments business involving digital receivables, wallets, CBDC which are key for success in these SSA markets
The role will also focus on identifying and driving incremental Fee income across Corp and FI segments
Act as a Senior in engagements with key clients
Proactively engage and take direct ownership and risk and control challenges in SSA
Directly own and manage Risk and Control processes, proactively
Deliver a superior client experience driving Voice Of Client scores, reduce manual activity
The Product Performance Management Group manager leads the overall performance of a given product suite and monitors performance drivers for the products and portfolios
This position leads a team that is responsible for the ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution
Ensure sales and relationship managers are trained, and ready to identify client needs, and proposes solutions in line with business objectives
Shape and implement performance improvement strategies, with a specific focus on cross-sell and integration, including the development of competitive analyses, market analyses, product development road maps, market plans, pricing strategies and product line extensions
Partner closely with sales teams to identify client opportunities and with the client management organization to meet with prospective clients and to size new opportunities
Gather market intelligence and develops sophisticated market sizing studies to identify the attractiveness of particular markets segments and product offerings
Define and analyzes sector trends, opportunities and issues
Represent customer needs and provide strategic direction on product development features, functionality and overall competitiveness
Build consensus and awareness of value proposition throughout the organization and key partners
Ensure products are well represented in the distribution channel and to drive various initiatives for growth in specific verticals
Create business cases that will drive investment decisions
Develop and enhances the Product Approval Program and related processes, ensures products are delivered and adhere to all parameters globally
Collaborate with cross-functional teams, including technology, operations, legal, implementations, and sales to deliver solutions for Citi clients
Produce sector-specific marketing material that will arm sales force with the tools necessary to grow Citi's business
Analyze product specific P&L's to ensure goals are being met
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


12+ years of experience, including 8-10+ years' managerial experience
Demonstrated experience in Product Management and/or Product Development discipline
Proven track record of success in positions requiring financial acumen
Experience with and confidence in delivering presentations to clients and senior managers
Prior ownership and management of a P&L
Advanced judgment and in-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions
Deep, broad and diverse functional experience (e.g., marketing, product development and analytics) with a track record of driving business innovation and leveraging management information and data analytics to drive results
Proven track record as an action-oriented individual who has led cross-functional teams to define and achieve high value business objectives and ability to work independently, with follow through and capable of owning and managing projects from end-to-end;
Demonstrated ability to synthesize, prioritize and drive results with a sense of urgency, outstanding strategic, analytical, and critical thinking skills, and an ability to innovate and problem solve
Possesses strategic, analytical, and critical thinking skills with a demonstrated ability to innovate and problem solve
Significant experience in serving a range of clients, in understanding investment processes across asset classes and in dealing with the highest level of management
Proven analytical, presentation and communication skills with an ability to explain complex concepts in a compelling way
Product development skills and a commercial acumen with a proven track record of successfully bringing products to market
Exceptional interpersonal skills with ability to influence and build consensus


Bachelor's/University degree, Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Product Management and Development
Job Family: Product Performance Management
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.
View the Pay Transparency Posting

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