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Client Service Representative

Employer
FirstRand
Location
Randburg Randburg West Johannesburg, South Africa
Salary
Competitive
Closing date
Mar 23, 2024

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Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

Achieve net profit growth for business
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
Manage existing clients and grow portfolio through making contact and generating leads
Manage the growth of active customer Account Base to increase client base
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
Maximise Business Portfolio cross sell opportunities and strengthen client relationships
Contact prospective clients and sell appropriate banking products in order to achieve sales targets
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Enter all Qualified leads into the sales pipeline and maintain on a daily basis
Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
Provide accurate and reliable sales and service statistics.
Manage own development to increase own competencies
Deliver individual results through personal effort and skill.
Build and maintain strong relationships with our internal and external stakeholders

Job Details

Application Closing Date

27/02/24

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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