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Revenue Cycle Coordinator

Employer
Complete Health
Location
Glen, Alabama, United States
Closing date
Feb 23, 2024

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Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Job Description

SUMMARY OF JOB DUTIES:

The Revenue Cycle Coordinator will support and assist all aspects of revenue cycle management.

ESSENTIAL JOB FUNCTIONS:

  • Assist front office staff with insurance eligibility benefits, determine patient responsibility due, and patient account questions as needed
  • Answer billing phone calls and communicate with patients professionally regarding claims, payments, insurance inquiries, account updates, and any other billing matter.
  • Resolve claim denials, working claim holds, and researching issues with claim payment in a timely manner.
  • Maintain the collections process and collect patient balances in a timely manner.
  • Resolve unpostable records and research missing correspondence/EOBs
  • Assist with reviewing and processing refund requests, charge backs, returns, and NSF checks.
  • Submit electronic claims when necessary.
  • Collaborate with revenue cycle analyst to improve billing and collections processes
  • Responsible for ensuring patients are in the appropriate insurance package based on Value Base Care rosters.
  • Cross train in other aspects of the department as assigned
  • Other special projects or duties as assigned
Knowledge/Skills/Abilities:
  • Ability to work under pressure and meet deadlines.
  • Ability to prioritize and multi-task
  • Ability to problem solve and pay attention to detail
  • Possess strong communication skills, both written and verbal
  • Possess a professional attitude and teamwork mentality
Requirements

MINIMUM REQUIREMENTS
  • High School Diploma or Equivalent
  • At least 2 years of healthcare experience preferred
  • Knowledge of medical terminology and billing practices.

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