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M-Chargeback & Contract

Genpact LTD
Kolkata Kolkata West Bengal, West Bengal, India
Competitive Salary
Closing date
Feb 22, 2024

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Job Role
Contract Type
Full Time
With a startup spirit and 115,000 curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are inviting applications for the role of Manager, Chargeback & Contract

Chargeback Manager responsible for resolving queries related to chargebacks. Act as point of escalation for the chargebacks which require additional information either from supplier or internal sales teams. Work directly with suppliers and internal sales team to ensure timely and accurate administration of resolving discrepancies. Supervise both supplier compliance with contractual obligations and production trends through analytics and root cause analysis. Provide recommendations to management for operational improvements based on analytical findings. Develop system and departmental subject matter expertise. Uses critical thinking, data analysis, research and contract compliance knowledge to provide outstanding customer service and operational excellence

  • Point of escalation for internal chargebacks team - Own chargeback reconciliation processing with critical issues
  • Work with internal sales team for faster and accurate query resolution
  • Research supplier issues to determine validity and provide appropriate support
  • Manage supplier communication and with focus on speed to answer
  • Supplier engagement ownership to include driving positive compliance changes and negotiating settlements
  • Extract data from customer systems with ad-hoc or routine reporting for use in providing meaningful information to the department
  • Perform reconciliation and analysis of accounting information for suppliers on various topics like price eligibility, aligning to the right contract, item mismatches, updating effective dates for contract implementation etc.
  • Perform Data/financial trend analysis
  • Responsible for developing, interpreting and implementing financial concepts for financial planning and controls.
  • Perform financial analysis to make recommendation to effectively handle reserves
  • Provide trend analysis and make operational improvement recommendations.
  • Gather, analyze and provide executive summary level data view for upper level management
  • Ascertain the right contract pricing information
  • Ensure accuracy of the data entered - pricing, effective dates etc.
  • Find opportunities and recommend solutions for process and automation improvements.
  • Work exception reports daily and utilize reporting to identify possible quality issues.
  • Proactively work with suppliers to ensure compliance with agreements, specifically the timeliness and completeness of information. Responsible for highlighting compliance issues.
  • Ensure that service level expectations are met or exceeded.
  • Utilize systems and software to perform sophisticated research assignments.


Minimum qualifications
  • Any Graduate
  • Ability to work on multiple ERP and workflow solutions
  • Excellent English language skills (verbal and written)

Preferred qualifications
  • Prior related business experience in Financial Services, Accounting, Financial, or Wholesale Drug industry.
  • Experience should involve contract administration, reconciliations, supervising customer compliance, problem solving, research and analysis.
  • Proven ability to identify gaps in business operations and offer potential solutions. Proven track record in successfully maintaining key accounts, as well as research and analysis capabilities
  • Exposure to S4 Hanna ERP

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


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