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Service Manager

PPS Recruitment
Centurion Centurion Tshwane, South Africa
Closing date
Mar 16, 2024

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Job Role
Contract Type
Full Time
Job Advert Summary
An exciting and challenging opportunity for an energetic, attention to detail and results driven Service Manager exists within the Scheme Finance Department. This role will report to the Head of Department: Finance.

Minimum Requirements

Matric (Grade 12).
Relevant Finance Qualification.


Advanced Financial accounting 3+ years essential
Knowledge of accounting standards 3+ years essential
Management position 1+years essential
Scheme rules 1+years essential


Financial and management accounting knowledge 1+years essential
Extensive understanding of the Administration System 1+ years essential
Policies and Procedures 1+ years essential
Business Writing 1+ years essential
MS Office 1+ years essential
Medical Scheme Act 2+ years essential

Duties and Responsibilities

Check/verify/interface information transferred between the Administration system, accounting system and in order to ensure that information is transferred correctly between the systems.
Develop/implement/monitor/procedures/SOP's regulating functions performed by the team to ensure compliance.
Ascertain/monitor service levels to internal/external Scheme Finance clients through delivery quality services, courteous behaviour/quick response to needs in order to ensure service at the highest level of satisfaction.
Control/Verify/Calculate/balance receipts/benefits/debtors/interests/pay-run to balance all transactions with fortnightly closu
Identify areas of improvement in all processes under management.
Actively manage the performance and potential of their direct team (recognises individual differences in terms of career objectives, expertise, culture, interests, and other factors to facilitate working relationships)
Build the capability of their direct team.
Demonstrates awareness of industry trends and opportunities and keeps up to date with competitor developments impacting area of responsibility.
Be an accomplished communicator with the ability to operate at all levels in an organisation.
Identify and communicate scheme information in a pro-active manner upon request from The Scheme executive office to enlighten
members about important medical issues.
Ensuring agreed service levels are adhered to and delivery to clients is exceeded through excellent service.

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