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Business Banking Advisor

Durban Durban eThekwini, South Africa
Closing date
Mar 16, 2024

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Job Role
Contract Type
Full Time
Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

Hello Future Business Banking Advisor

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Achieve net profit growth for business
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
Manage existing clients and grow portfolio through making contact and generating leads
Manage the growth of active customer Account Base to increase client base
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
Maximise Business Portfolio cross sell opportunities and strengthen client relationships
Contact prospective clients and sell appropriate banking products in order to achieve sales targets
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Enter all Qualified leads into the sales pipeline and maintain on a daily basis
Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
Provide accurate and reliable sales and service statistics
Manage own development to increase own competencies

You will be an ideal candidate if you:

FAIS Compliant (RE5)
NQF5 (Financial)
2 year Customer Care/ Call Centre environment experience
Experience of dealing with high level customer queries in a Customer Care environment
Person must not be an unrehabilitated insolvent
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

We can be a match if you are:

Financial acumen
Attention to detail
Technology savvy
Ability to deal with customers (problem solving/ customer service)
Ability to interpret financial statements
Relationship management
Ability to network and build lead flow

Job Details

Application Closing Date


All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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