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SASOC Operator

Computer Concepts
Hamilton Hamilton Waikato, New Zealand
Competitive Salary
Closing date
Mar 12, 2024

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Job Role
Contract Type
Full Time
General information




Contact Centre, Critical Environments, Governance & Security, Networks, Technology

Job Level

Entry, Graduate

Employment Type

Permanent full-time

Close Date


Ref #


Description & Requirements

About Spark
As New Zealand's largest telecommunications and digital services company, Spark New Zealand has a powerful purpose: “To help all New Zealanders win big in a digital world”
We believe that digital technology can make a significant, positive impact on our nation's social and economic wellbeing. Technology can enable stronger, safer, more connected communities - even in the most remote rural areas. It can open more opportunities for our children, regardless of their socio-economic backgrounds. It can improve health outcomes for New Zealanders of all ages and walks of life. And it can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies.
Why work for Spark?
We are a fun and inclusive workplace who value staff individuality and foster a culture of connection where everyone has a voice.
We are a flexible workplace, with ways of working that are constantly evolving so we are always open to thinking outside the box to ensure we can best support you and teams
We are a team where we want you to be involved in making a real difference to your clients and learn from teams that are committed to growing you!
We provide world class learning opportunities to support you with career development opportunities (including certification and trainings)
We have amazing benefits such as monthly Spark credit, health insurance, Life, Trauma & Income Insurance cover, BYOD and BYOD allowance and more
Inclusion and Diversity
Spark recognises the value of an inclusive and diverse workplace, to help all New Zealand win big in a digital world, Spark relies on creating diverse teams that can use their different backgrounds, perspectives, experiences and skills to solve complex customer problems. Collaboration by diverse teams is what creates magic you can find out more about our Blue Heart Kaupapa here
Our benefits are just one of the many things that make working at Spark that extra bit special. We want you to be covered with a range of amazing benefits, exclusive and just for you as a Spark employee. From access to Spark products, comprehensive medical and insurance cover, to sweet deals for a range of NZ retailers and more.
Spark Benefits:

Medical: We've got our people covered. Comprehensive surgical and consultation medical cover from Southern Cross (Wellbeing Two plan combined with the Keeping Well Plus module). You can also get cover for your family and dependents.

Insurance: We offer life, income protection and trauma insurance. You can also apply for cover for your partner and get a discount on an online will.

Volunteer Days: Give back to the community. All staff get paid volunteer days to spend doing good for their favourite charity.

Holidays: We know how valuable time off is! In addition to four weeks of annual leave, we offer the ability to purchase extra leave.

Deals & Discounts: Enjoy all sorts of deals and discounts - from sportswear to car rental, banking to local restaurants and cafes.

Career Development: Get the most out of your career. Work with your team leader to discover your career 'dream' and we'll help get you there.

Spark Account Credit: Each month we'll give you a credit on your Spark account which you can use towards any of our amazing products.

Spark Store Discounts: Spark people can get the latest devices and accessories at cost plus 5% plus GST at any Spark retail store.

Spark Arena Tickets: Spark gets free tickets for each performance that occurs at Spark Arena, and these are given away to Spark people as part of a staff ballot.

Spark Sports Tickets: Get behind your favourite sports and catch the action from the side-line by entering the draw to win free tickets to selected sports events around the country.

Paid Parental Leave: We'll give you additional assistance to enable you to have some time to enjoy your family without worrying about the financial challenges that a new baby can bring. We'll pay you 80% of the ordinary salary you earned prior to taking parental leave for 26 weeks, and we'll hold your role for a year.

About the Role
The SASOC Operator is the first point of contact for all enquiries related to Security & Access. Dealing with enquiries from within Spark and external stakeholders including other ISPs, Network providers/partners worldwide & the general public.
You will gain an understanding of the technology and systems that make up the Spark security Network and how they interact with each other and impact our stakeholders.
You will be responsible for ensuring the security of our Networks and Infrastructure, helping to maintain, monitor and process access to Sparks sites all around New Zealand.
In this 24/7 shift-based role within Service Operations, you'll be in the spotlight, providing quality outcomes within agreed timeframes in accordance with our SLA's
This is a critical and exciting role in the First Response team. Spark operates in a fast-paced and dynamic industry with technology evolving around us every day and we're right at the centre of it.
What we're looking for:

Strong stakeholder management, relationship building skills, and prioritisation skills.

Passionate and energetic, fostering enthusiasm throughout the team and work that you do

Adaptable and flexible to changes and changing priorities

Enjoys analysis and problem solving, actively looks for ways to make improvements

Exceptional communication skills - written and verbal

Thrives in a Team working in a 24/7 365 environment

Demonstrated technical / process literacy

Interest in learning and ongoing personal development

Can do, Customer focused attitude

You will be calm in a crisis and able to communicate effectively with business and technical communities

Ability to think on your feet and respond quickly to changing circumstances

An accomplished multi-tasker, able to juggle daily system admin tasks with the high priority responses to anything outside normal operating parameters

Ability to work in a collaborative matrix model, inspire customer centric behaviour.

Ability to work with third parties for the delivery of commercial services (including onshore / offshore)

Understanding of Agile and Agile processes and experience working in an agile environment.

Relevant qualifications in ICT/IT preferred

Relevant technical qualifications preferred

To download the position description, please sign in with your account.

Position Description

SASOC Operator.pdf

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