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Patient Financial Counselor

Olathe, Kansas, United States
Closing date
Feb 12, 2024

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Job Role
Contract Type
Full Time
Title: Patient Financial Counselor Location: Olathe, KS 66061 Duration: 13 weeks, Temp to Perm Hours: 40hrs per week Shift: 8a-4:30p M-F Desired Start Date: ASAP Job Description:
  • Contacts insurance companies and/or patients regarding past due bills as identified by the monthly past due ques (insurance and self pay).
  • Works at risk insurance que and sends past due accounts to collections as needed with appropriate calls.
  • Reviews encounters before recommending adjustments, refunds, bad debt/collections, or financial assistance.
  • Follows up with Insurance Financial Counselors when needed to resolve the encounter.
  • Follows departmental procedures and guidelines to ensure the prompt and accurate resolution for accounts in keeping with our commitment to Compliance.
  • Demonstrates proficiency with office equipment, computer programs, and web sites necessary to perform duties (e.g. Cerner, Outlook, Medicare, Medicaid, Word, Excel, other insurance and work related web sites).
  • Initializes documentation of patient complaints/concerns/inquiries. Follows through on commitments to customer

Experience Required:
  • Hospital Billing/Insurance Specialist or Healthcare Insurance Company experience.
  • Great customer service skills.

Weekend Rotation:
  • None

On-call Requirements:
  • None

Holidays Requirements:
  • None

Floating Requirements:
  • None

Certificates Required:
  • High School Diploma or GED Client Specific

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