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Employee Benefits Account Manager, Small Group

Arthur J Gallagher & Co.
Latham, New York, United States
Closing date
Feb 15, 2024

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Job Role
Contract Type
Full Time
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

How you'll make an impact

The Account Manager ensures delivery of exceptional service to Gallagher's clients proactively managing assigned accounts.

* Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)
* Manage accounts increasing in complexity and funding based on experience
* Support the Client Service Cycle with oversight from experienced team members to ensure a seamless renewal process and retain the business
* Resolve service-related issues independently, involving more experienced Account Management team members when needed
* Utilize Gallagher's resources (Underwriting, Compliance), available tools (Excel, PowerPoint, etc.), established work products and advanced knowledge (benefits, self-funding, etc.) to maximize efficiency and effectiveness in client deliverables
* Develop, cultivate and maintain positive relationships within the branch, with clients and vendor partners
* Maintain proficiency in all GBS standards
* Prepare the RFP, coordinate vendor responses, support negotiations, analyze and spread proposal results and develop the client presentation
* Leverage team members to manage client/vendor expectations and ensure timely delivery of requests for clients, vendors and internal partners
* Possess ability to articulate account management role in client engagement
* Provide guidance and support to new hires, ACs and anyone that needs assistance
* Maintain and prioritize a task list on a regular basis
* Provide support to your Branch/Region by completing ad hoc administrative tasks as needed
* Maintain up-to-date records in DMS
* Comply with Gallagher's process, BOSS standards and office initiatives
* Complete training and professional development to gain understanding of the insurance industry and GBS processes.
* Exemplify the highest ethical standards, promote ethical behavior and uphold the Gallagher Way
* Travel to onsite client meetings as requested/required by the client (approx. 20%-25% travel)

About you

* Bachelor's Degree plus 3 or more years client service and/or claims management experience - OR - High School diploma degree/GED with 8+ years client service and/or claims management experience
* Appropriately licensed
* Able and willing to travel approximately 25% of the time
* Working knowledge of Microsoft Windows applications and MS Office


Additional information

Click Here to review our U.S. Eligibility Requirements

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.

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