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Key Accounts Reality Checker

Employer
PPL PRS
Location
Leicester, Leicestershire, United Kingdom
Salary
Competitive Salary
Closing date
Feb 13, 2024

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
The Vacancy

We are looking for new talent to join our Key Accounts Team to audit licensed customers in a customer focused manner in order to maximise opportunities to provide revenue uplift and to contribute to the achievement of departmental budget.
You will:

Be part of a focused team taking ownership for increased revenue generation for both new and existing customers through targeted uplift in music usage generating or increasing revenue in line with targets set.
Utilise sound reasoning and negotiation skills in order to resolve any issues and queries raised, in such a way as to provide excellent customer service.
Consistently achieve key performance indicators in all areas as detailed in your annual objectives, ensuring that service level agreements and key performance indicators are met
Remain flexible in your approach and work across all sectors with high skills and knowledge on all tariffs.
Build working relationships with internal and external customers and be actively involved in any Marketing activity, as and when required.
Set appropriate tasks and maintain comprehensive notes relating to due and overdue customers in a timely fashion for relevant team members to ensure departmental processes are followed.
Develop and maintain knowledge of core licensing processes and procedures in order to be able to investigate and resolve invoice mismatches. Thereby ensuring effective collection of payments for invoices with the correct tariff to the licensed business.
Become proficient in all internal systems and use them effectively to ensure collection of outstanding amounts, pursuing all business leads in order to generate revenue.
Be a referral point for retention activity.
Positively promote and educate customers in the importance of paying PPL PRS in order for licensees to comply with legislation and for PPL PRS to collect revenue.

You will have:

12 months experience of working in customer service
Competent Microsoft Office skills - Word, Excel (in particular), PowerPoint and Outlook
Excellent written and verbal communication skills
An ability to influence and manage objections
A drive for results
Experience of working in a team
Problem solving
Good attention to detail with an ability to plan and organise your workload
Experienced in relationship building
Ability to work under tight timescales and embrace change

#IND1

The Company

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

Benefits

Brilliant Pension

Refer a Friend Scheme (Earn Up To £500)

Cycle To Work Scheme

Healthy Food & Snacks

£120 Annual Music Voucher

Perkbox Giving You Access To Over 4,000 Deals and Discounts

Casual Dress Code

25 Days Holiday + Bank Holidays (Increases With Tenure)

Modern Office Space With Music Relaxation Areas

The Company

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

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