This job has expired

Product Manager

Employer
jpmorgan
Location
United Kingdom
Salary
Competitive Salary
Closing date
Feb 13, 2024

View more

Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Job Description

Employer Description

JPMorgan Chase& Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Organization Description

The Corporate& Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

The Wholesale Payments Product Delivery organization is responsible for scaling and integrating payments platforms across Commercial Banking and the Corporate& Investment Bank, by defining the product strategy, segmenting clients and packing solutions against these segments, determining the end-to-end delivery strategy, managing product launches and enabling the sales teams.

Job Description

Merchant Servicesis the global payment processing business for JPMorgan Chase& Co.

Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

TheProduct Manager (VP)roleis responsible for the planning, delivery and execution of changes to core acquiring product offerings, as required by the Payment Networks, our clients, or internal stakeholders.

This highly collaborative position requires an individual who has demonstrable product management and ownership skills, and a proven history of successful product delivery. The ideal candidate understands that product management is cross-functional and involves Planning, Building, Supporting and Commercializing features and functionality critical to our merchants’ payment processing capabilities.

This Product Manager will work closely in partnership with technology teams to research existing functionality, analyze new enhancements, and ultimately deliver changes or updates in support of Merchant Services’ applications. The role requires an individual that is comfortable with both business and technology and can effectively liaise between the technology teams, client-facing stakeholders, and the payment networks.

Responsibilities

  • Define the value proposition for the product / feature changes and impact to clients.
  • Provide functional expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.
  • Determine initial high-level system impacts, complete deep dive on system impact and determine design approach working with the technology teams
  • Represent changes for Demand Management process and participate in prioritization discussions.
  • Partner with Technology Stakeholders to ensure agreed design approach will deliver on the client requirements and are implemented and executed against.
  • Create the requirement Epics and own its execution.
  • Review and approve all Epics, User Stories and Test plans to ensure that the requirement is being delivered appropriately. Participate in Agile ceremonies as the product owner.
  • Triage and troubleshoot reported issues and identify best action to deliver proper resolution for our clients and internal stakeholders.
  • Ensure validation is completed post-install to ensure all changes have been implemented as per original client / network requirements.
  • Provide Product support for Merchant Services’ payment hosts’ features and functions, including documentation to Technical Implementations, Client Solutions, and other internal business partners.
  • Deliver information required to update Field Resource tools to inform and educate on changes.

Requirements

  • Bachelor's/Master’s degree in business administration, finance, computer science or related field
  • Overall 12+ years of experience with at least 4 years in product management.
  • In-depth understanding of the B2B payments space and payments actors (merchants, brands, acquirers, gateways, and third-party processors)
  • Payments and merchant acquiring expertise preferred - including knowledge of servicing, acquiring, processing, or issuing domains.
  • Working knowledge of Debit and Credit Point of Sale / E-Com Authorizations , recurring payments, account verifications, returns and refund processing.
  • Exposure to working for US and EU acquiring markets preferred.
  • Exposure to Automated Clearing House (ACH) working, especially with NACHA is preferred.
  • Proven ability to work independently and drive change.
  • Must have strong organizational skills to plan, organize and schedule resources
  • Experience with technical concepts and working with technical staff as needed.
  • Strong communication and presentation skills, including written and verbal fluency in English
  • Ability to develop creative solutions to achieve goals.

ABOUT US

JPMorgan Chase& Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling theAccessibility Line(US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About The Team

The Corporate& Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. ]]>

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