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Credit Control Assistant

Clarity Travel
Manchester Science Park, Manchester, United Kingdom
Competitive Salary
Closing date
Feb 13, 2024

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Job Role
Credit Control
Contract Type
Full Time
Overview and what we offer

  • Monday - Friday 37.5hrs
  • Refer a friend for £1000 bonus which is unlimited!
  • Manchester office based - hybrid available after probation
  • Extra earning potential with Incentive Scheme
  • Paid day off for your birthday
  • Generous holiday entitlement
  • Staff Awards
  • Hotel and airline discounts
  • Discounts on sporting events and tickets
  • Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much more
  • Employee Assistance Programme
  • OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
  • At Clarity we not only listen, we adapt and we deliver

Who are we?

Clarity Business Travel
A top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page
and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

With over 60 years’ experience, we are backed by the brightest people, and industry leading technology.
As the business travel experts, we combine state-of-the-art automation with exceptional customer service delivering customer satisfaction scores of over 98%. Our attention to detail and duty of care is unrivalled and allows Clarity to provide successful travel programmes in several key sectors including Energy and Marine, Sports & Recreation, Construction and Government.

Clarity promotes a sustainable approach to business travel and by 2030 will be carbon neutral.

We know this has become really important to the people who work with us and you as a candidate, you can read more here on how CLICK HERE to see how we’ll get there,

Role OverviewTo assist the credit control team with various tasks, to maximise opportunities for cash collection.

Accountabilities and Main Deliverables

You will be providing Administrative support to the credit control team and assisting in the debt chase process - your main deliverables will be

• Upload client invoices onto their own portals, submitting them for authorisation and payment.
• Manage an allocated section of queries, using our in house System, resolving and identifying root cause issues, and any necessary action to prevent recurring issues and themes.
• Investigating and resolving complex customer queries outside of the in house system, involving liaising with internal and external stakeholders.
• Sending of copy invoices and statements when requested via the in house system or from a customer via email.
• Ad hoc reconciliation of customer accounts, as instructed by the Team Leader or customer themselves via remit or conversation.
• Downloading daily bank statements from the online banking system and updating the daily banking excel file
• Cash posting / allocation
• Providing daily and weekly reporting on cash promised, received, allocated and unallocated.
• Ad hoc analysis and reporting on various trends (queries, cash, corrections, payments etc.), as requested by Head of Credit Control
• Prepare daily unallocated cash reports for the Credit Controllers
• Run reports for query volumes and who they currently sit with, to manage volumes and age of queries.
• Assisting the Credit Controllers with debt chase where necessary
• Investigating bank payments to identify the client and chase for remittance.

    • Have good Excel skills, for example, maintaining spreadsheets, updating data
    • Have a willingness to develop new skills
    • Be a good communicator
    • Have great customer service skills
    • Have a good command of the English language
    • Be able to learn quickly and adapt to (sometimes complex) in-house systems
    • Have the ability to work to deadlines and prioritise workload
    • Be organised with a methodical approach
    • Be self-motivated, proactive with a tenacious, professional approach to chasing payments
    • Be able to focus on a task
    • Have an honest and discreet attitude when dealing with company accounts
    • Work as part of a team and communicate with Management
    • Have a positive and proactive attitude
    • Be able to follow Company Policies and procedures

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