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Customer Success Manager - Birmingham Hybrid

Birmingham, West Midlands, United Kingdom
Competitive Salary
Closing date
Feb 13, 2024

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Job Role
Contract Type
Full Time
Customer Success Manager - Birmingham or Sheffield Hybrid

Do you have pensions experience and thrive on building relationships with colleagues and other parties? Do you relish the challenge of being involved with a number of clients whose needs, service requirements and support teams are varied and different?

We are looking for a Client Services Manager to join our Birmingham Pensions team! This is a hybrid role with the flexibility to work virtually or from our Birmingham office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Working as part of our wider pensions team out of our Birmingham centre of excellence you will be the link between the delivery teams and both client facing teams and clients. You will be responsible for building strong relationships with a number of clients, you will work with each client to understand their own unique needs and requirements. You will be dealing with a range of activities across a portfolio of clients including:-
  • Day to day service discussions and reporting
  • Understanding requirements of client specific projects and annual events
  • Keeping track of actions and reporting on progress
  • Keeping abreast of service operating model and new client opportunities

How this opportunity is different

You will have the autonomy to plan your time to best service the needs of the clients in your portfolio. The needs of our clients are ever-developing and our service model evolves to ensure we keep deliver the best service for those clients and their members. You will be part of that culture and, for your clients be "the glue that helps it all stick together". You will be part of a team and supported by wider expertise and delivery specialists. You will regularly interact with those delivery teams and client teams and in some cases directly with clients.

Skills and experience that will lead to success

  • Pensions experience or background
  • Strong relationship building
  • Ability to manage activities across multiple clients
  • Desire to provide a service that exceeds expectations
  • Team worker but ability to work autonomously

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.



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