This job has expired

Cleaning Account Manager

Tenon FM
London, United Kingdom
Competitive Salary
Closing date
Feb 13, 2024

View more

Job Role
Contract Type
Full Time

We are currently recruiting for motivated, reliable and customer focused Account Manager to join our team based in the London area.

Job Type: Permanent - Full Time.

Pay Rate: £32,000 per annum + Company vehicle + fuel card

Working Hours: 40 Hrs per week, Monday to Friday 09:00 Hrs to 17:30 Hrs.

Start Date: Immediately.

Role Summary:

Interact with customers to gain a full understanding of client needs and deliver a service which exceeds
expectations, thereby ensuring that our clients have a better day, every day. Responsible for ensuring all team members within remit are engaged and motivated, have a full understanding of contract service provisions and requirements to guarantee they deliver exceptional service standards in line with service level agreements and budgetary requirements.

You will work with the site teams to ensure excellent service delivery and that our clients have a better day, every day.

Your responsibilities and Key Areas of work may include:

- Develop and sustain excellent customer relationships by working in close partnership with them and
their team to ensure service delivery excellence at all times
- Proactively arrange and attend meeting with customers to review existing service provisions and
identify new business opportunities
- Provide regular structured feedback to your line manager and other relevant team members
- Have a full understanding of costings of sites within remit and responsible for maintaining and
updating costings in line with any required changes, e.g. annual increase of NMW, client cost revision
- Review costs to ensure budgets remain aligned and on target and increase profitability
- Manage the service delivery ensuring a proactive and efficient service which is innovative and
continuously improving
- Circulate information of any new service procedures to site team members and managers to ensure
best practice Company wide
- Ensure monthly reports, audits and any other relevant documentation requested by clients or Tenon
fm is produced and reported within defined deadlines
- Improve customer perception by devising systems to market and communicate any new legislation or
change of practice to the client
- Ensure all site information is maintained and updated in accordance with Company procedures and
Service Level Agreements
- Produce and / or assist with quotations for new service provisions and new sites
- Full oversight team members site attendance, resolving attendance gaps to ensure service continuity
is maintained and responsible for processing monthly payroll for team members ensuring employees
are paid right first time
- Lead and manager your team on all aspects of their role, Company policies and procedures to ensure
that they clearly understand and take ownership of their area of responsibility, proactively respond to
client requests to deliver an efficient and responsive service and performance manage as necessary


- Proven experience working as an Account Manager / Senior Supervisor across multiple sites in cleaning
/ Facilities Management, with evidence of leading high performing teams, developing business and
commercial opportunities
- Knowledge of legislative framework for contracting, including TUPE transfers
- Be an excellent communicator with the ability to confidently and credibly engage and influence clients,
partners and employees
- Experience of finance and budgetary control and ability to manage profit and loss
- Excellent IT skills, including Microsoft Office suite, with the ability to produce presentations, analyse
and report on data and make recommendations
- Experience of audits and working with ISO 9001, 14001 and 45001 standards
- Has the ability to lead, manage, coach, develop and motivate direct reports and teams
- Excellent skills in building relationships and developing partnerships across multiple stakeholders
- Proven record of being responsive and innovative
- Self-motivated with the ability to work flexibly and as part of a team
- Maintain professional internal and external relationships that meet Company core values

You will need to present and conduct yourself in a professional, courteous and appropriate manner in accordance with the Company policies, procedures, guidelines and values.

Our core values are:

Accountable, Learn & Grow, Ethical, Respect & Team Work


Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees we can`t provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.

We are an equal opportunities employer and Investors in People Accredited.

Our Benefits:
- Health Cash plan cover for self and any dependent children
- Access to 24/7 Employee Assistance Programme
- GP Anytime
- Workplace pension scheme
- Rewards platform
- On site and discounted parking
- Free mortgage advice partnered with Charles Cameron & Associates
- Discounted shopping card


We reserve the right to close this advertisement early if we receive a high volume of suitable applications.


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