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Senior Manager, Strategy Operations

Borough, South East London, United Kingdom
Competitive Salary
Closing date
Feb 13, 2024

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Job Role
Contract Type
Full Time
The role

Reporting into the Head of Operations Strategy UKI, you will lead medium and large projects within the Operations Strategy team focussing on cross functional projects spanning multiple years. You will be responsible for scoping largely ambiguous projects and using structured problem solving skills to deliver strategic recommendations with significant analytical rigor. Examples of projects you may work on include; identifying and implementing ways to meaningfully reduce costs as part of a cross functional group, modeling cost/benefit analysis for new partnerships, identifying product improvement, calculating ROI opportunities and delivering a compelling supporting business case.

Your primary role is to identify and drive wide scale efficiencies & process improvements across all aspects of delivery operations. You will lead cross-functional strategic projects working with a variety of teams across UKI Operations (e.g. Planning & Performance, Partner Operations and Content & Engagement) as well as with other teams across Deliveroo (Global Operations, Product, Data Science, Strategic Initiatives, F&S etc.). All the while providing expertise and coaching to junior members of the Operations Strategy team and role modeling Deliveroo's values to the wider UKI Operations team.

You will be adept at working independently and with limited oversight to diagnose, resolve and report on areas of concern and at communicating proficiently with multiple cross functional stakeholders. You will also be a team player, sharing and cascading best practice. You will need to be highly adaptable as the project work is varied and will require you to work cross-functionally to deliver business outcomes. The role requires strong analytical and organisational skills to deliver actionable recommendations across a number of concurrent and varied projects.

Your responsibilities will include:
  • Contribute to three to five year strategy, identifying key opportunities and challenges for UKI Operations.
  • Autonomously scope and deliver recommendations for strategic initiatives for 2023
  • Support product prioritisation process through identification of key needs across Operations and build of supporting business cases
  • Improve service levels across Ops departments by driving performance gains
  • Proactively find areas for improvement, be innovative in seeking the best solution, and execute in a timely and considered manner
  • Drive down costs for the business through thorough assessment of current processes and ways of working to identify inefficiencies
  • Build relationships across the business that allow you to remove barriers for the team and influence and collaborate where needed to produce results, prioritise effectively and avoid duplication (Product, Global Ops, Consumer, F&S etc.)
  • Support 'Chief of Staff' tasks and running of the department as required
  • Support team development through management of Peakon workstreams and onboarding of new joiners

  • Stakeholder management & Communication - communicate effectively upwards and downwards, making even the most complex information clear.
  • Analytical and strategic - able to 'think big' as well as execute 'on-the-fly' via understanding the dynamics of our business
  • Inquisitive and forward-thinking - curious, thoughtful and happy to question the status-quo. Keeps pushing for further improvements
  • Project management - Experience managing multiple projects and stakeholders in a structured and logical way. Always deliver the right work at the right time
  • Can build "stuff" - approaches, processes, tools and structured change methodologies
  • Delivery - able to autonomously scope and deliver on unstructured work. Proactively identify opportunities for impact and address them
  • Enjoy working in a fast changing, collaborative environment with ambitious targets designed to disrupt a major global market
  • Actively participate in activities that strengthen Deliveroo (e.g. onboarding, training, mentoring, diversity and inclusion). Encourages team participation. Play a growing role in attracting and retaining talent.

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, butWe offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information.


At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that disabled people may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments , please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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