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Credit Controller

QBE Insurance
Chelmsford, Essex, United Kingdom
Competitive Salary
Closing date
Feb 13, 2024

View more

Job Role
Credit Control
Contract Type
Full Time
Primary Details
Time Type: Full time

Worker Type: Employee

Credit Controller


The Opportunity:

Are you ready to grow your career with us? If you are a team player with a desire to learn, then this is the role for you! This is an exciting time to be joining us as we embark on several projects across our Credit Control function. We are seeking individuals who are looking for a chance to start their career in a supportive environment where anything is possible!

As a Credit Controller, you will ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. Provide support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. To be responsible for developing and maintaining relationships with one or more Client/Broker ensuring that all operational issues are resolved in an efficient and effective manner. This role will also see you work with our European team.

Core Responsibilities will include (but not limited to):
  • Being aware of the annual business plan for the Underwriting Division/s your role supports.
  • Understanding and incorporating the strategies for achieving individual or work unit objectives.
  • Taking full ownership of the Broker Accounts. Reviewing all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity. Ensuring all debt is received on the due date and all avenues are explored to collect overdue debt.
  • Identifying Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
  • Developing, maintaining and enhancing process documentation and user guides following the Document Standards templates.
  • Analysing all processes related data, highlighting areas of concerns and propose working solutions where applicable.
  • Resolving queries and issues that are raised by our internal and external clients as well as our extended team in the GSSC within required timeframes
  • Performing any transactional activities that the extended team are responsible for, as and when required as part of the Business Continuity process
  • Ensuring quality and timely data capture across all processes is accurate enabling effective MI.
To succeed in the role, you will have:
  • Customer service experience with good communication skills.
  • Intermediate level use of MS office applications, Word, Excel, PowerPoint.
  • Good understanding and ability to analyse detailed reports.
  • Ability to establish and maintain strong business relationships.
Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; "

Employer of the Year 2022 Winner - Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award "

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year "

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response" "

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year "

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers."

About QBE

QBE is an international insurer and reinsurer, listed on the Australian Securities Exchange and headquartered in Sydney. We employ more than 11,000 people, with a local presence in 27 countries.

We are driven by our purpose of enabling a more resilient future - helping those around us build strength and embrace change to their advantage."

We've been cultivating resilience since 1886, when our founders started a marine insurance company in Australia to give early pioneers a safeguard against uncertainty. Today, we're still giving our customers confidence to explore, innovate and take measured risks, secure in the knowledge they're covered by a strong insurer.

We work hard to build a culture that best supports our people, and not only represents our business, but the world around us.

As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base.

To find out more about why you should work for QBE, visit our careers website .

What next?

If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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