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Benefits Subsidy and Systems Officer

Employer
Opus People Solutions
Location
New Bilton, Rugby, United Kingdom
Salary
Competitive Salary
Closing date
Feb 13, 2024

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Title: Subsidy and Systems Officer

Rate: £35 (umbrella)



Location:
Hybrid 60/40 split - Town Hall, Evreux Way, Rugby CV21 2RR

Type: Temporary (3 months)

Opus People Solutions are working with Rugby Borough Council to recruit a Subsidy and Systems Officer support Benefits Officers with the administration and payment of claims for Housing Benefit, Council Tax Reduction and Discretionary Housing Payments.

Main

Responsibilities:

  • To ensure that all decisions are made in accordance with legislation, local policies and procedures.
  • To undertake risk-based quality checks to identify training and performance issues.
  • To produce weekly performance management reports bringing to the attention of the Team Leader Benefits issues of concern regarding accuracy or processing delay.
  • To work with the Benefits Team Leader on the development and timely recording of robust key-performance data to identify blockages to service delivery at an early stage.
  • Ensure that team members are highly trained in their areas of responsibility and monitor the quality of decision-making within the team, taking action to improve this where necessary.
  • To undertake a full caseload review of all supported accommodation Housing Benefits claims and update the system accordingly in line with DWP requirements.

Essential Criteria:
  • Five years' experience of making decisions and administering Housing Benefit and Council Tax Reduction.
  • Experience of making decisions and administering Discretionary Housing Payments.
  • Three years' experience of undertaking quality checks, identifying training and performance issues.
  • A good understanding of the Housing Benefit and Council Tax Reduction legislation used for decision making. This includes an excellent understanding of the criteria for supported accommodation claims.
  • Proficient in using the Civica OpenRevenues system.
  • Experience of using IT systems to input and retrieve information accurately.
  • Experience of supporting team members with the delivery of Housing Benefit and Council Tax Reduction.
  • Ability to work in partnership, network, influence, problem solve, overcome barriers and apply solution focused approaches.
  • A good understanding of the importance of confidentiality, safe practice, safeguarding, anti-discriminatory practice and equal opportunity.
  • Good time management skills and the ability to work effectively under pressure and prioritise to meet deadlines.

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