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Head of Commercial Analytics, DC Master Trust Pension Provider - Hybrid

Employer
The Return Hub
Location
United Kingdom
Salary
Competitive Salary
Closing date
Feb 13, 2024

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
This is a newly created role to manage a team of analysts to deliver reporting, MI and insights across the span of the commercial team. While the team remains relatively small (i.e. 2/3 analysts) it is anticipated that the ‘Head of’ role will also undertake and deliver some analysis and may own some aspects of regular reporting.

Candidates will have a strong commercial understanding (e.g. marketing return on investment, pricing levers) and a good understanding of the marketing and business development life cycle. Financial Services experience required.

This team’s output is a critical input to understanding the performance of current and future customer and commercial activities and to making timely decisions in order to improve effectiveness and make both tactical commercial decisions and as input to longer term strategic questions.

This role will establish close relationships with the key decision makers in the commercial team and develop a clear understanding of their priorities and challenges so that the analytics team can be focussed on supporting their needs.

Manage team to deliver MI, reporting and analysis to support commercial performance including:
  • Marketing reporting, campaign analysis and marketing RoI
  • Distribution performance (new business & retention), including intermediary analysis
  • Developments in existing customer base (e.g. increased contributions, insolvencies etc
  • Forecasting to manage demand & inform commercial planning

Manage team to deliver insight on customer behaviour behaviours / outcomes including:
  • Product decisions (e.g. investment choice, retirement decisions, use of advice etc)
  • Member outcomes (e.g. forecasts vs retirement target)
  • Usage of online customer portals , public website etc

Support the development & implementation of routine reporting to:
  • employers providing insights about their workforce
  • Advisers providing data & insights about their clients

Technical skills
  • Excel expert
  • Good working knowledge of Power BI (or reporting/visualization tools e.g. Cognos, Tableaux)
  • Google Analytics - basic working knowledge
  • Familiarity with analytics toolkits (e.g. Python, R, SAS)
  • SQL
  • Understanding of Data Lakes
  • Background/Good working knowledge of structured data methodologies
  • Marketing automation tools

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