This job has expired

ITRM Incident Manager

Employer
BNY MELLON
Location
Manchester, Greater Manchester, United Kingdom
Salary
Competitive Salary
Closing date
Feb 13, 2024

View more

Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Overview

Incident Manager

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of ITRM Incident Manager to join our Pershing Technology team. Pershing provides a broad range of financial business solutions to investment banks, broker-dealers, wealth managers, financial planners and advisers across EMEA. We provide sophisticated front-end technology and flexible middle office capabilities with execution, settlement, and custody services. These are supported by a robust regulatory and compliance framework with dedicated client asset experience and expertise.This role is located in Manchester, England - Hybrid.

In this role, you'll make an impact in the following ways:
  • Guiding and driving incident calls
  • Providing detailed action plans and incident timelines
  • Restoring service as soon as possible for our internal and external Clients
  • Providing high level summaries to our key stakeholders

To be successful in this role, we're seeking the following:
  • Experience of working in a financial services industry
  • Significant experience as a Senior Incident Manager
  • Excellent communication skills to drive calls to prompt incident resolution
  • On call 24 by 7 to restore service out of hours
  • Understanding and potential experience of Problem and Service Management competencies
  • Excellent reporting skills
  • Excellent Excel skills
  • ITIL v3 or v4 accredited with foundation as minimum standard

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert