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UK- Director of Financial Lines

Crawford & Co.
Fenchurch St, Central London, United Kingdom
Competitive Salary
Closing date
Feb 13, 2024

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Job Role
Contract Type
Full Time
The job holder will have overall responsibility for the performance and management of CSIR’s Financial Lines business which includes;
  • Nurture the relationships that we have with existing Clients.
  • Generate new business
  • Maintain and develop a culture of high level technical expertise and standards
  • Drive active and timely resolution of complaints, in accordance with Company procedures
  • Provide leadership and focus for employees

  • Excellent market understanding
  • Good understanding of the GTS market & culture and opportunities and threats
  • Strong technical knowledge of Loss Adjusting
  • Knowledge of new business generation techniques
  • Knowledge of FSA procedures and the TCF initiative

  • A recognised profile within the Financial Lines market with a reputation for excellence
  • ACII / CILA qualified
  • Experience of achieving financial targets in a complex environment
  • Strong technical background

  • Accountable for the delivery of the Financial Lines strategic plans
  • Drive growth and the market leading position for CSIR
  • Proactive management of a team of adjusters, ensuring high performance levels and employee development that supports the achievement of the business objectives
  • Drive the financial performance of CSIR and support the delivery of the UK business financial targets
  • Ensure up-to-date technical knowledge with employees
  • Identify trends, gaps & opportunities, and drive regular reviews of business opportunities
  • Personally lead the relationship with identified key clients and ensure all issues are dealt with to the satisfaction of both parties
  • Be a leading reference point on key business issues, to the Head of CSIR and members of the Crawford’s Leadership team & others as appropriate
  • Ensure regular communications within CSIR
  • Responsible for effective and accurate fee management and charges
  • Drive quality of data in Prime (or other systems that may be used by Crawford) and compliance with Crawford protocols
  • Ensure talent management, succession planning and effective recruitment takes place in support of future business performance
  • Support the concept & delivery of effective corporate governance

  • Strongly customer focused at all times to ensure development and maintenance of client relationships
  • Demonstrates high levels of personal integrity and professionalism
  • Team player; able to exchange information and knowledge at all levels
  • Portray and develop positive working relationships within own team and across teams
  • Be solutions focussed in order to deliver against targets
  • Demonstrate a flexible and resilient management style
  • Behaves in a way consistent with the Company’s RESTORE values - Respect, Empowerment, Sustainability, Training, One Crawford, Recognition, Entrepreneurial Spirit.

  • Strategic planning & implementation skills
  • Strong people management skills
  • Ability to energise and motivate teams to achieve
  • Excellent client facing skills
  • Public speaking & presentation skills
  • Excellent communication skills
  • An ability to make sound judgement calls in complex situations
  • High decision making skills
  • Strong thought Leadership
  • High credibility, both internally and externally, and an ability to represent the Company at the highest levels

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