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Delegated Authorities Audit & Engagement Manager

The City, Central London, United Kingdom
Competitive Salary
Closing date
Feb 13, 2024

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Job Role
Contract Type
Full Time
Delegated Authorities Audit & Engagement Manager

Lloyds is the worlds leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the markets brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrows progress isnt limited by todays risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future thats more sustainable, resilient and inclusive, You'll find a home at Lloyds build a braver future with us.

Are you an experienced and knowledgeable professional in the field of delegated authority? Do you have a passion for leading and developing a high performing team that provides excellent service and guidance to the Lloyds market? Do you want to work for a world-renowned insurance institution that values diversity, innovation and risk management?

If you answered yes to these questions, then you might be the perfect candidate for the Delegated Authorities Market Audit & Engagement Manager role at Lloyds.

What will you do?

As the Delegated Authorities Market Audit & Engagement Manager you will be responsible for:
  • Leading, on a day to day basis, the Delegated Authorities Market Audit & Engagement team in being the frontline and centre of excellence for DA. This includes day to day management of coverholder/DCA lapsing
  • Supporting the Head of DA Oversight in developing, setting and implementing medium and longer terms strategies and processes that improve the Lloyds markets ability to effectively manage and utilise delegated authority arrangements and to liaise with key internal stakeholders
  • Overseeing attestations for third party (coverholder, DCA) approvals and change of permissions and processing these requests. Where material/novice arrangements, these will be passed to DA propositions manage
  • Providing management support for engagement and escalation with DA auditors, including supporting the team in acting as Lloyds DA business support for DA audits
  • Leading in coordination of DA audit market interactions, such as auditor/market escalation calls, conferences, DAAG. Acting as an ambassador for Lloyds DA business
  • Acting as appropriate as account manager for relevant coverholders
  • Having responsibility for and managing a high performing team to operate a risk based approach in decision making. The team will be the front face of delegated authority queries and will require continued alignment with other DA team members and wider DA stakeholders
  • Supporting with SME knowledge of DA systems and best practice, including better ways of working
  • Producing ongoing technical DA guidance for market participants
  • Dealing with complex market queries regarding the delegated authority model and alternative distribution processes worldwide and articulating Lloyds risk appetites in terms of delegated authority
  • Ensuring that ATLAS (or its replacement) is kept up to date for the benefit of Lloyds and the market and ensuring that the any change in system capability remains fit for purpose
  • Ensuring that the Delegated Authority Market Engagement team operate according to any appropriate service standards and mentoring members of the team generally
  • Being considered in the market and the Corporation as a technical expert in terms of delegated authority.
  • As a Delegated Authorities Audit & Engagement Manager at Lloyds, you are also expected to:
  • Contribute to an open and transparent culture of risk management and demonstrate a strong awareness of the risks that should be managed within the responsibilities of the role
  • Deliver responsibilities in line with all relevant Lloyds risk appetites, policies, reporting and, when applicable, membership on or input to Lloyds risk committees
  • Be the technical specialist for third party oversight for the market
  • Be a market relationship manager for ongoing suitability for all third parties

What do you need?

To be successful in the role of Delegated Authorities Audit & Engagement Manager you will need:
  • Knowledge of London & International insurance markets
  • Knowledge of macro and micro landscape influences at an insurance level and macro global economic level influences
  • Knowledge of business process and systems change tools and best practice principles
  • Knowledge of relevant legal principles relating to policyholder issues in both UK and international markets
  • Knowledge of FCA conduct and complaints issues
  • Knowledge of regulatory, legal, claims
  • Knowledge of government, rating agency and policyholders issues
  • Knowledge of the role of Lloyds Intermediaries - including Lloyds Coverholders, Lloyds Brokers, Lloyds DCAs, Lloyds Agents and Lloyds DA Auditors
  • Understanding of MOD strategic purpose and Lloyds vision.
  • Knowledge of the rules relating to the oversight frameworks, policies, and governance processes used to fulfil Lloyds core role in the oversight of Market performance
  • Knowledge of Lloyds regulatory compliance

Why work for Lloyds?

Lloyds is the worlds leading insurance and reinsurance marketplace. Through the collective intelligence and risk-sharing expertise of the markets underwriters and brokers, Lloyds helps to create a braver world.

Lloyds offers a competitive salary and benefits package, as well as a supportive and inclusive work environment that fosters learning and development. Lloyds is committed to diversity and equality and welcomes applications from all backgrounds and communities.


Diversity and inclusion are a focus for us Lloyds aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.



This job is being advertised by AWD online on behalf of Lloyds
Delegated Authorities Audit & Engagement Manager Jobs | Delegated Authority | London and International Insurance Markets | FCA | Lloyds | Audit | Insurance

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