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Client Care Associate

Manchester, Greater Manchester, United Kingdom
Competitive Salary
Closing date
Feb 13, 2024

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Job Role
Contract Type
Full Time
Are you ready to embark on a dynamic career supporting key client contracts, onboarding processes, and client audit and assurance initiatives? We are seeking a motivated and detail-oriented individual to join our team as aClient Care Associate. This role offers a unique blend of responsibilities, providing exposure to various aspects of client care within a dynamic legal environment and an opportunity to develop a career in contract management.



Client Contract Delivery and Onboarding:
  • Collaborate with Client Contract Delivery Managers to facilitate day-to-day contract management activities.
  • Coordinate responses from internal teams to client queries on service delivery, finance, and audit outcomes.
  • Act as the main point of contact for client audit visits, arranging meetings, interviews, and information gathering.
  • Support post-audit outcomes, ensuring action plans are communicated and tracked for timely completion.

Knowledge Management and Onboarding:
  • Work with Contract Delivery Managers to create playbooks for internal use, ensuring knowledge transfer of standard contract operating procedures.
  • Keep the 'Know Your Client' area updated on the Firm's internal platform.
  • Lead client onboarding activities, ensuring milestones and deadlines are met.

Stakeholder Collaboration and Governance:
  • Act as a coordinator for diverse stakeholder groups to ensure a cohesive approach to client onboarding activities.
  • Manage governance aspects of the client onboarding process, coordinating documentation and maintaining records.
  • Prepare materials for internal and client-facing meetings.

Team Collaboration and Development:
  • Work collaboratively with the client care team to enhance processes and systems for increased efficiency.
  • Collaborate with fellow Client Care Associates on client audit, assurance, and due diligence requirements.
  • Develop a career in contract delivery management, participating in projects for client 'reset.'

Risk and Excellence Management:
  • Support the promotion of DWF's risk and excellence strategy.
  • Collaborate with the Risk and Excellence team to identify areas for improvement in policy, procedure, data, and reporting.
  • Highlight opportunities to reduce risk and enhance service excellence.

Qualifications and Skills:
  • Excellent interpersonal skills with effective written and verbal communication.
  • Ability to build productive working relationships with internal and external stakeholders.
  • Strong organizational skills with the ability to multitask effectively.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and workshare sites.
  • Detail-oriented with a high level of accuracy in all work areas.
  • Ability to deliver practical solutions in a high-pressure environment.
  • Motivated self-starter with the ability to work independently and prioritize workload.
  • Proactive work ethic with a continuous improvement mindset.
  • Desire to develop a career in contract delivery management.

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support for more details follow this link:

In the event that external support is required to fill a vacancy, the role will be shared exclusively with select agencies from our Preferred Supplier List. We request recruitment agencies not to send unsolicited candidate submissions to DWF, no fees will be applicable.

To formally express your interest and submit your application, kindly use the link provided below.

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