Working for CET is many things - exciting, challenging, rewarding, occasionally frustrating, - but it’s never dull. You will work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.
CET are a leading Claims Assistance business within the UK partnering with some of the largest insurers and underwriters to provide first class customer journeys. The customer journey consists of answering a home emergency call via the CET call centre, validating and deployment of the claim via a market leading technology platform to a nationwide network of contractors.
The business answers over one million phone calls a year and completes circa 145k of jobs within customer homes.
Applications are invited from the UK Mainland only
We are seeking an experienced Head of Forecasting & Planning to provide a wide range of operational support & Workforce Management service delivery. You will be the business Forecasting & Planning expert to produce forecasting and capacity planning business models, and a wide range of data analysis to support the capacity planning process for the operational teams.
You will lead the development and implementation of strategic forecasting models and plans to optimize operational efficiency and drive informed decision-making within the organization. Your role is pivotal in aligning forecasts with business goals, ensuring accurate predictions, and enhancing overall performance through meticulous planning.
Location - will be predominantly home based but you will be required to attend specific meetings on site at our office in Walsall as and when the business requires it.
Competitive salary, will be dependant on skills and experience with eligibility to participate in an annual bonus scheme
Days/Hours of Working - Monday to Friday (40 hours per week)
Annual Leave Entitlements - 25 days plus bank holidays
Strategic Forecasting: Develop and manage comprehensive forecasting models aligned with business objectives. Analyse historical data, market trends, and industry insights to generate accurate short and long-term forecasts.
Data Analysis and Interpretation: Utilize statistical techniques, software, and analytical tools to interpret complex data sets. Identify patterns, anomalies, and key variables influencing forecasts.
Forecast Accuracy and Improvement: Continuously assess forecasting accuracy and refine models to enhance predictive capabilities. Collaborate with cross-functional teams to incorporate real-time data and improve forecasting precision.
Budgetary Forecasting & Modelling
You will be responsible for developing and managing budget forecasts aligned with the organization's financial goals and objectives. This entails collaborating with finance teams to integrate financial data, cost projections, and revenue forecasts into comprehensive budget models
Leadership & Communication
Leadership and communication skills are pivotal, guiding the team to excel in forecasting strategies. Effective collaboration with stakeholders demands clear, concise communication of complex insights to drive strategic decision-making company wide.
Collaboration and Communication: Partner with stakeholders across departments to understand their requirements, align forecasts with their needs, and communicate insights effectively. Present findings and recommendations to senior management.
Resource Planning and Optimization: Work closely with operational teams to translate forecasts into actionable plans. Optimize resource allocation, inventory management, and staffing levels to meet demand fluctuations efficiently.
Process Enhancement: Drive continuous improvement initiatives to refine forecasting methodologies, streamline processes, and leverage new technologies for better accuracy and efficiency.
Qualifications and Experience:
Experience: Highly experience in forecasting & planning, with a track record of success in leading forecasting projects.
Analytical Skills: Proficiency in statistical analysis, modelling techniques, and data interpretation. Experience with forecasting software and advanced Excel or other analytical tools.
Communication: Excellent verbal and written communication skills, adept at conveying complex data insights to diverse audiences.
Business Acumen: Strong understanding of business operations, market dynamics, and industry trends to drive informed decision-making.
The Head of Forecasting & Planning will report directly to the Operations Director and will be responsible for all operational forecasting across the business.
We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future
CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us