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Account Manager

SF Recruitment Lab
Ashford, Kent, United Kingdom
Competitive Salary
Closing date
Feb 13, 2024

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Job Role
Contract Type
Full Time
About Us:
Supplement Factory stands tall as one of Europe's leaders in contract manufacturing for food supplements. Strategically nestled in Ashford, Kent, we're powered by a unique blend of innovation, investment in client success, and a fierce commitment to achievement. Join us and be the driving force behind our ambition to support clients in launching unparalleled supplement products on the global stage.

The Role:
We're looking for a proactive and adept Account Manager. This role is essential in building and ensuring successful long term relationships with our clients
  • Manage a portfolio of existing accounts with the view of providing exceptional customer service and growing the overall account value.
  • Work with clients to receive accurate forecasts and support them with lead times to ensure they have adequate available stock to meet their demand.
  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Develop trusted advisor relationships with key accounts and customer stakeholders.
  • Ensure the timely and successful delivery of our products and services according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Discover opportunities to expand account value and work closely with BDMs to achieve this.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).Work with clients to ensure the forecasts are accurate in line with budget.
  • Prepare reports on account status.
  • Collaborate with sales team to identify and grow opportunities within territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Ensure artwork is up to date
  • Responsible for ensuring all internal documentation is accurate and approved by the client
  • Manage projects in line with set KPIs and agreed deadlines

To be considered for this role you will require the following experience:
  • 5 Years in account management or project management roles.

Benefits of this role include:
  • £30,000 - £40,000 (plus bonus)
  • Company Pension Scheme
  • Free Eye Tests
  • 22 Days Holiday + Bank Holidays

Job Type: Full-time

Ability to commute/relocate:
  • Ashford: reliably commute or plan to relocate before starting work (required)

  • Account Management: 5 years (required)

Work authorisation:
  • United Kingdom (required)


In person

Job Type: Full-time

From £30,000.00 per year


  • Company pension
  • Free parking


  • Monday to Friday

Supplemental pay types:

  • Commission pay


In person

Reference ID: ACMA

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