This job has expired

Collection Manager - Multi Product

Employer
idfc first bank
Location
United Kingdom
Salary
Competitive Salary
Closing date
Feb 13, 2024

View more

Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Job Title - Collection Manager - Call center

Place of work - Chandigarh

Business Unit - Retail Banking

Function - Collections

Job Purpose

The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.

Roles & Responsibilities

Primary

Responsibilities:


  • Responsible for managing and undertaking collections process for debts that have been assigned
  • Regularly track the portfolio for specific buckets for the assigned area
  • Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
  • Responsible to allocate and achieve targets from agencies/ in house team
  • Regularly follow up with the default customers
  • Ensuring adherence to collection process and legal guidelines
  • Tracing out absconded default customers and initiate recovery process
  • Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
  • Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily ,weekly & monthly basis

Secondary Responsibilities

  • Recommend process changes in order to improve service efficiency and quality
  • Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
  • Leverage in-house synergies through collaboration with internal stakeholders

Educational Qualifications

Graduate - Any

Post Graduate - Any

Experience

4 or more years of experience in collections ]]>

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