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Assistant Manager, GSC's

Bangalore Bangalore Karnataka, Karnataka, India
Competitive Salary
Closing date
Feb 12, 2024

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Job Role
Accounts Assistant
Contract Type
Full Time
Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Why join us?

The specific role is to ensure timely and accurate production of Off-Market Rate Checking and Best Ex Monitoring which is a key control in mitigating operational risks of inappropriate trader activity and reputational risk

What you'll do:

Principal Accountabilities: Key activities and decision making areas
  • Investigate any transactions which appear not to have been executed at either prevailing market rates OR done beyond the acceptable thresholds of market price range and the inception profit.
  • Challenging traders on Best Ex exception reasons
  • Documenting and assessing for reasonableness of explanation from front office. Highlight exceptions to the head of the Trading Desk with reasons for formal review.
  • Escalating unreasonable rationale or pattern of suspicious activity to management.
  • Preparing and distributing the relevant MI for the process to trading and management
  • Ensure service delivery of above tasks as per the standards agreed, while operating in a well-defined control environment
  • Continuous review of processes with the objective of improving the service delivery timeframes and identify areas of improvement
  • Initiate, implement and participate in high-impact quality projects leading to operational efficiency and higher productivity (Within Six Sigma, Lean process improvement methodology)
  • Perform effective UAT and provide for any adhoc tasks
  • Exercise high degree of governance and control mechanism
  • Performance Standards as defined in PLA met or exceeded

Typical KPIs and Targets
  • Minimal errors Six Sigma approach
  • Re-engineering opportunities identified and implemented
  • Feedback on service delivery received from Business Area

Customers / Stakeholders
  • Feedback on service delivery received from Business Area
  • All queries acknowledged and resolved in a timely manner
  • Maintain effective relationship with business areas and identify areas of service improvements through regular calls and feedback

Typical KPIs and Targets
  • Escalate key customer issues in an effective way to ensure timely resolution
  • Provide for strong support to BRCM, internal & external audit reviews

  • Feedback from peers and other colleagues
  • Effective collaboration with team members on organization strategy and goals required for the respective roles and responsibilities
  • Constructive feedback of team members to manager, achieve efficiency in operations and maintain work-life balance.
  • Assist in creating & maintaining an environment within the team which fosters free sharing of knowledge & ideas

Typical KPIs and Targets

Developing soft skills and technical competency for self

Operational Effectiveness & Control
  • Timely and accurate delivery of process objectives per the agreed SLA
  • Zero control issues
  • Adherence to Group values, policies, audit, controls, and compliance requirements including but not limited to Declaration of secrecy, data protection act, health, safety and security, clear desk policy
  • Act with high levels of integrity, conduct and performance against ethical standards. All employees should exemplify
  • the highest personal standards of integrity at all levels
  • commitment to the truth and fair dealing
  • openly esteemed commitment to quality and competence
  • adherence to the HSBC code of conduct
  • Continually assess operational risks inherent in the processes, taking account of changing procedures, staff movements, legal and regulatory requirements, management restructures, and impact of new technology.
  • Ensuring BCP plan is documented, agreed with business partner and tested as per agreed timelines

Typical KPIs and Targets
  • Ensure that there is full compliance with the Global Markets FIM, Internal Control Objectives
  • Documented knowledge of current role


What you will need to succeed in the role:
  • Qualified Chartered Accountant/CFA pursing/MBA Tier I and if from Tier II institute with around 1 year of experience in Product Control, Middle Office, Front Office Operations environment and organization of similar scale with US GAAP, IFRS, IAS reporting framework
  • Knowledge of various products like Equities, Foreign Exchange, fixed income, Derivatives - Options, Interest rate swaps, Equity Derivatives, Credit Derivatives etc.
  • Proven ability to manage migrations of finance processes and exposure to diverse/multi-culture work environments with strong organization, time management and prioritization skills
  • Excellent communication and presentation skills are mandatory, as are good tact and diplomacy, since the role requires relationship management with other individuals and teams within the HSBC Group
  • Interpersonal skills, persistence, ability to work effectively with senior & junior staff, ability to challenge inputs from senior colleagues in a constructive manner, ability to give feedback positively, co-ordinate work across multiple teams.
  • Orientation towards Quality (Six Sigma/Lean methodology) and technical bent of mind
  • Proficiency in MS Office Suite; Exposure to Project Management Software
  • Global Exposure and experience in multi-tasking

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
  • Issued By HSBC Electronic Data Processing (India) Private LTD*


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