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Senior Manager - Collection Strategy & Data Analytics

SBI cards
Gurgaon Gurgaon Haryana, Haryana, India
Competitive Salary
Closing date
Feb 15, 2024

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Job Role
Contract Type
Full Time
1. Develop & Implement strategies to improve the collections efficiency.
2. Implement collection processes and procedures to optimize business operations.
3. Manage monthly dashboard reporting viz, hardships, Settlement, Reactivation,Restructring etc.
4. Track efficiency and rate of success of collection processes and make adjustments/improvements
where necessary
5. Perform UAT and PVT for automation of business policies on system
6. Manage hardship tools & Resolve customer queries escalated by the customer service team wrt to
blocking/unblocking/harship tools etc.
7. Documentation of collection policies in line with stakeholder agreement.
8. Automation & online implemetation of polices through the portfolio management decision engine
TRIAD/Collections CRM.
9. Creating dashboard for Identifying early warning signals for more effective delinquency management
10. Understanding Bureau services & products and leveraging same for loss mitigation.
11. Leverage the use of alternate data for portfolio management & collection skip tracing
12. Creation monthly/Quarterly dashboard of exception reporting & taking actions as required
13. Perform UAT and PVT for automation of business policies on system.
14. Manage regular amnesty programs.
15. Responsible for internal and External audit of processes & policies.
16. Effective Utilization of data from alternate sources to formulate collection strategy.

Skills: Collections, reactivation , Dashboard, Internal, mitigation, Audit, Policies, Uat, Pvt, Automation, Portfolio, tracing, Management, Crm, Loss, Settlement, Data, Decision, Engine, Services, utilization

Experience: 0.00-2.00 Years

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