The position exists to lead a winning team to successfully implement the SCM customers in SAP to automate the overall process. Also, extending the scope to identifying, evaluating & implementing solutions for root causes of invoicing inaccuracies, with the objective of improving invoicing quality within the limits of Maersk Line invoices, thus positively impacting the end customer experience pertaining to this aspectMust Have
- Excellent communication skills both written and verbal
- Strong leadership skills armed with decisive decision making (Team Handling experience mandatory)
- Expert Level knowledge - Contracting & Invoicing in SAP especially of SD Module
Required qualification, experience & skills
- Own customer outcome within sales vertical and have knowledge in length and breadth of the SCM business and processes
- Responsible for the customer outcome for the respective area/region for all Tender process management activities
- Focal point for area act as liaison between area and GSC teams for specific customer
- Ambassador for a cluster towards the GSC organization and vice versa, helping address cross functional/cross process issues and continuous improvements
- Drive active engagement activities with the Cluster
- Drive joint initiatives between GSC and Sales based on customer wise challenges
- Responsible for customer specific performance monitoring, management, and discussion - IQ/IE, BOM/BOT
- Coach, mentor direct reports and SMEs to build up a strong succession plan and self-development of direct reports
- Build up a scalable, dynamic team. Identify, nurture talented individuals in the team by coaching, empowering them in order to develop them
- Experience in managing large delivery organizations
- Ability to manage large cross location and cross-cultural organization.
- Strong Process and people leadership skills.
- Ability to forge strong relationship and partnership with senior level stakeholders in clusters.
- Large scale improvement (standardization and process capability) implementation experience.
- Excellent communication skills both written and verbal.
- Customer Focus & Owning the customer
- Understand Customer requirement and focused on customer outcome
- Attitude to go across defined job boundaries for customer resolution
- Winning for customer - high achievement orientation
- Responsible to drive Customer outcomes through positive customer experience
- Having regular communication with Customers to understand their requirements for a quick dispute resolution.
- Thorough understanding End to End SCM and Shipping process- Invoice to collection, commercial & invoicing process including technology interface.
Skills: Sap, Communication Skills, Scm, Process Capability, Invoicing, Process, SD Module, Contracting, Customer Focus, Leadership Skills
Experience: 0.00-2.00 Years