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Business Accountability Manager

Hyderabad HYDERABAD, Telangana Telangana, Telangana, India
Competitive Salary
Closing date
Feb 15, 2024

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Job Role
Contract Type
Full Time
About this role:

Sales Practice & Conduct Management (SPCM) Quality Program is a multifaceted department focused on programs for Conduct Management to improve quality and timeliness of allegations management in alignment with policy and regulatory requirements. The Quality Assurance (QA) team in the Quality Program is responsible for the execution of QA activities across Intake, Research, Investigation as well as other teams outside of the Allegation Management Lifecycle.

The Business Accountability Manager will lead a team performing QA reviews of SPCM processes. Additionally, they will serve as a Subject Matter Experts for the quality of the programs they review. The Business Accountability Manager will create partnerships, foster collaboration all while ensuring utmost accuracy in QA Reviews.

In this role, you will:
  • Develop and manage a team of specialists that executes Quality testing activities in support of procedures, polices and/or controls to identify and assess risk.
  • Drive effectiveness in the team's operational performance through accountability, second level reviews and performance metrics.
  • Partner with Line of Business Managers to provide reporting results, collaborate on disputed results, identify, and recommend opportunities for process improvement, risk mitigation, and control opportunities.
  • Support reporting and analysis of Quality Assurance reviews by partnering with other members within Quality Assurance.
  • Partner or calibrate with other teams in the Quality Program to ensure consistent application of quality testing methodologies.
  • Identify development and coaching opportunities for the team which may include creating developmental content, hosting team presentations, and managing questions/suggestions.
  • Present to mid-level and senior managers on quality performance with recommendations, insights, strategies to implement changes and improvements.
  • Serve as subject matter expert on the Allegations Management Policy and Procedures, supporting polices and documentation, and related systems of record.
  • Utilize thorough knowledge of the Allegations Management Teams and Quality Assurance to
support strategic initiatives and projects.
  • Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.
  • Ensure audit readiness through organization, and timeliness and accuracy of work by performing internal quality checks.
Required Qualifications, US:
  • This section is pre-filled in Workday based on job title.
Desired Qualifications:
  • Knowledge of Enterprise Allegations Platform (EAP)
  • Knowledge of Enterprise Investigations (Employment/Internal)
  • Knowledge of the Allegation Management Policy
  • Knowledge of the Self Assurance Activities Policy
  • Functional knowledge of allegations management or complaints management
  • Understanding of Quality Assurance (QA) development and implementation of testing practices/processes
  • Ability to build partnerships and consult effectively with leadership.
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to present results of analyses and recommendations to leaders.
  • Ability to negotiate, influence, and collaborate to build successful relationships.
  • Ability to work effectively in a virtual team environment.
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
  • Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution.
  • Excellent verbal, written, and interpersonal communication skills.
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Job Expectations:

Ability to travel up to 10% of the time

Other Desired Qualifications
  • Experience testing policy and procedures/control testing.
  • Experience drafting and analyzing reports of findings and providing recommendations to business line management.
  • Experience developing trend reporting.
  • Experience collaborating with management to develop corrective action plans to mitigate risks.
  • Experience providing "credible challenge" to business partners when necessary.
  • Experience effectively interacting with a broad range of risk professionals, senior management, and partners.
Posting End Date:
14 Feb 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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