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Centre Manager

Max Financial Services
Gurgaon Gurgaon, Haryana Haryana, Haryana, India
Competitive Salary
Closing date
Feb 13, 2024

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Job Role
Contract Type
Full Time

About Max Life Insurance:

Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.

Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its

operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.

As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.

For more information, please visit the Company's website at

We Stand for:


A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.


A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization's ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork.

Customer Obession

A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.

Growth Mindset

An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.

People Leadership

A people's leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.

Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity.

Career Opportunities


Center Manager



Reporting to

Regional Manager


Strategic Alliances

Key Responsibility Areas:
  • Recruit, train and Supervise executives to achieve the agreed business targets of Protection and Annuity in the defined cluster and building a progressive partnership with the bank.
  • Manage the discrepancies at the cluster level, provide support for ongoing issue resolution, manage initiatives deployed, providing induction and on-the-job training for Ops processes and workflows to team in order to achieve operations excellence & derive customer satisfaction.
  • Participate in the hiring process, Counsel and Mentor performance, co-create and implement recognition platforms in order to build a capable and motivated team in the Yes Bank Relationship.
  • Anticipate training requirements for the partner and lead the development and deployment of partner training programs in order to increase the selling effectiveness of own team as well partner teams on Annuity and Protection.
  • To ensure that the system requirements are met in order that the relationship is productive and mutually beneficial and compliant with all regulatory requirements.
  • Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel.

Measure of Success:
  • New Business
  • Case size and Paid business
  • Initiatives Deployed-Plan VS actual

Customer satisfaction scores.
  • Hiring vs. objectives

Employee Satisfaction Scores
  • Channel Partner feedback
  • Observations in Audit Scores

Incremental business results (Leads /

policies etc.), Spend - Budget vs. actual
  • Market Share

Desired qualifications and experience:
  • Master of Business Administration or equivalent
  • 5-7 years of experience in Sales, prior experience in Insurance essential with min 2 years of team handling experience.
  • Must have exposure to Open Architecture

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