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Accounts Receivable Officer (Chapter Member - Accounts Receivable)

The Warehouse Group
Auckland, NZ
Competitive Salary
Closing date
Mar 5, 2024

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Job Role
Accounts Receivable
Contract Type
Full Time
Job Description

This role sits within our Transactional Services team. We will rely on your end to end understanding of the accounts receivable and credit control processes.

On any day you could be liaising with the wider finance team, through to our stores, operations team or our customers - so your ability to build relationships through trust, confidence and your actions will sum up success in the role.

Key components of your role include the end to end process of the following tasks:
  • New customer account setup - working within the standard operating procedure.
  • Payment allocations received from customer remittance advises.
  • Customer Collections through phone, email, overdue letters
  • Resolve unmatched & unreconciled open items by doing reconciliations on accounts and liasing with the customers and wider business for resolution
  • Correct discrepancies if required or investigate further for escalation to store manager / operations / loss prevention / internal audit on a timely basis and within team KPIs
  • Follow up any outstanding customer payments
  • Answering and resolving customer queries (via all platforms required - chat, phone, email etc) in a timely and efficient manner
  • Invoicing completed as needed on an ad hoc basis
  • Training on cross functional team processes.
  • Achieve personal and team KPI's set and agreed upon
  • Any other projects or workstreams that may be required from time to time
  • Any other duties as detailed from time to time may be required.

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