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Accounts Receivable Officer (Chapter Member - Accounts Receivable)

The Warehouse
Auckland, NZ
Competitive Salary
Closing date
Mar 8, 2024

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Job Role
Accounts Receivable
Contract Type
Full Time
Company Description
This is a great role if you are looking to take your finance career to the next level by gaining large company experience through supporting our Transactional Services Finance team. We are looking for an Accounts Receivable Chapter Member to join our exceptional Accounts Receivable team.
Our purpose at The Warehouse Group (TWG) is ‘Helping Kiwis live better every day.” TWG has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout Aotearoa. We are the largest general merchandise retailer in NZ with over $3 billion in sales, and employing over 12,000 people across The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and ‘Here for Good' is one of our core values and in our DNA - Did you know in the last financial year we raised $4.1 million for NZ charities!
Job Description
This role sits within our Transactional Services team. We will rely on your end to end understanding of the accounts receivable and credit control processes.
On any day you could be liaising with the wider finance team, through to our stores, operations team or our customers - so your ability to build relationships through trust, confidence and your actions will sum up success in the role.
Key components of your role include the end to end process of the following tasks:

New customer account setup - working within the standard operating procedure.
Payment allocations received from customer remittance advises.
Customer Collections through phone, email, overdue letters
Resolve unmatched & unreconciled open items by doing reconciliations on accounts and liasing with the customers and wider business for resolution
Correct discrepancies if required or investigate further for escalation to store manager / operations / loss prevention / internal audit on a timely basis and within team KPIs
Follow up any outstanding customer payments
Answering and resolving customer queries (via all platforms required - chat, phone, email etc) in a timely and efficient manner
Invoicing completed as needed on an ad hoc basis
Training on cross functional team processes.
Achieve personal and team KPI's set and agreed upon
Any other projects or workstreams that may be required from time to time
Any other duties as detailed from time to time may be required.

Professional, solution focused, and customer centric describe you down to a t. Equally important is your strong communication (written and oral) skills and high attention to detail and strong negotiation skills along with your knack to cope well under pressure.
Your energetic and flexible work approach will see you fit in well, especially as our team structure continues to take shape and evolve.
To hit the ground running we expect you will possess AR and credit control experience - in an end to end environment. Oracle experience would be a bonus, however not necessary provided you are system and Excel savvy we are open to your technical skillset. Of most importance is attitude and a growth mindset.
Additional Information
Working with The Warehouse Group | Kia mahi tahi i Te Roopu Whare Putunga
We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

Discounts across most of our brands
Paid birthday day off
Onsight gym and cafe at our Northshore Support office
Free parking at our Northshore Support office
Flexible working arrangements with up to 2 days working from home per week
26 weeks paid parental leave (for permanent team members)
A range of wellbeing support

The Warehouse Group is constantly evolving and growing, this is a great opportunity to grow with us. If a role like this excites you, apply online and you might just land yourself the dream job!
If you're driven, adaptable and passionate about finance, let's work together | Me mahi tahi tatou

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