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Branch Advisor FAIS

Employer
FirstRand
Location
Port Elizabeth Port Elizabeth Nelson Mandela Bay, South Africa
Salary
Competitive
Closing date
Feb 24, 2024

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Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Job Description

To provide customers speedy, accurate and efficient processing of their financial transactions and ensure a memorable customer experience and contribute to the brand of FNB

Demonstrate cost consciousness and awareness of personal contribution to costs and productivity I
Identify and escalates potential risks that may lead to increased costs
Prevent wastage and identify process improvements to contain and reduce costs
Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
Meet set turnaround times while ensuring own availability, reliability and accuracy
Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
Establish relationships with relevant individuals and departments to deliver on work expectations
Adhere to relevant service level agreements to build trust in the relationship
Execute own work in accordance with the organisational values and code of ethics
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
Identify and escalate risk as normal part of work
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
Work with enhanced processes and procedures to maintain operational efficiencies
Deliver work in an accurate manner to ensure consistent results
Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
Adhere to quality standards, turnaround times and Company policies and procedures
Complete relevant administration, reporting and updating of information accurately and on time
Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
Create own personal development plan and review plan with team leader or manager
Understand which competencies and skills are required to be mastered to ensure personal development and performance
Keep abreast of learning opportunities, changing products and trends

Job Details

Application Closing Date

31/01/24

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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