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SL Initiative-Collection officer - Kamrup

HDFC Bank Ltd.
Kamrup Kamrup Assam, Assam, India
Competitive Salary
Closing date
Dec 3, 2023

View more

Job Role
Contract Type
Full Time
Group Company: HDFC Bank Limited

Designation: SL Initiative-Collection officer

Position description: Collecting payments on overdue amount by informing customers of their debt and their various options for repayment.



  • Visiting delinquent clients :- Visiting the delinquent clients mapped to him/ her and making further follow ups for payments on PTP dates.
  • Calling to clients on daily basis for reminder and follow ups
  • Depositing collected amount from clients in group accounts :-
  • Amount collected from clients should be deposited on daily basis and in case of any cash hold It should be timely communicated and approval should be taken.
  • Updating the collection mobile apps/ Registers :- Updating all cash and non-cash transactions/ visits in VYMO app of collection.
  • Maintaining collection registers like CDS register at branch (If required).
  • Timely takeover of newly allocated clients, Support Tools : - Taking over newly mapped clients from business within the time frame and making further follow up for recovery
  • Collection officers could use legal tools such as legal letter issuance and conducting Lok adalat camps.
  • This involves arranging meeting of legal vendors with customers at their place and facilitating customer to attend Lok adalat camps.



  • Negotiate Payment Schedules : - Collection officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debit.
  • Productivity : - Monthly Target for Collection Officer is 1 lakh Recovery

Educational qualifications preferred
  • Category: Bachelor's Degree, Master's Degree
  • Academic score: 50% +

Required work experience
  • Industry: BFSI
  • Role: Fresher/Sales
  • Years of experience: 1 to 3

Required Competencies:
  • Good Team spirit
  • Inter personal skill
  • Time / Team Management
  • Good communication skill
  • Proactive & focused approach

Required Knowledge:

Work experience in the profile

Required Skills:

Graduate and above

  • Reporting Designation: Collection Manager - SLI
  • Reporting Department-Sub BU: SL Initiative Collection

Work Environment Details:

Specific requirements
  • Travel: Customer Visits
  • Vehicle: 2 wheeler preferred

Other details
  • Contract Types: PERMANENT

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