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Operations Support Analyst

Employer
Momentum Life
Location
Centurion Centurion Tshwane, South Africa
Salary
Competitive
Closing date
Dec 15, 2023

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za

Role Purpose

Provide support system and product support to various stakeholders to enhance the overall client experience.

Requirements

Relevant IT qualification

Grade 12 or equivalent qualification

3 - 5 years relevant experience

Experience in the financial services industry (preferred)

Duties & Responsibilities

INTERNAL PROCESS

Provide system and product support for implemented systems and product solutions.

Take ownership and resolve reported problems by understanding the reason of the incident and determining the most appropriate resolution implemented timeously.

Create and maintain relevant documentation, logs and reports.

Effective and consistent communication to stakeholders on issue resolution progress.

Analyse all queries to identify process and system gaps, trends, and training needs.

Analyse processes and identify where processes / interactions need improvement. Provide input into corrective action for improvements, where relevant.

Report regularly to relevant stakeholders on findings to drive process improvements and issue awareness.

Develop trusted relationships with relevant stakeholders.

Support the area.

CLIENT

Provide authoritative, expertise and advice to clients and stakeholders.

Build and maintain relationships with clients and internal and external stakeholders.

Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

Make recommendations to improve client service and fair treatment of clients within area of responsibility.

Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

Develop and maintain productive and collaborative working relationships with peers and stakeholders.

Positively influence and participate in change initiatives.

Continuously develop own expertise in terms of professional, industry and legislation knowledge.

Contribute to continuous innovation through the development, sharing and implementation of new ideas.

Take ownership for driving career development.

FINANCE

Contribute to the financial planning process within area.

Identify opportunities to enhance cost effectiveness and increase operational efficiency.

Manage financial and other company resources under your control with due respect.

Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

Verbal and written communication

Prioritization skills

Interpersonal skills

Microsoft Office

Relevant system and product knowledge

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