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Head of Business Operations

Pollock and Associates
Centurion Centurion Tshwane, South Africa
Closing date
Dec 22, 2023

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Job Role
Contract Type
Full Time
Head of Business Operations Bank/Fin Services/Insurance
Centurion - Gauteng - South Africa

We seek a dynamic and experienced Head of Business Operations to join our clients team and drive excellence in debt collections, customer support, loan administration, and commercial credit functions. It plays a critical role in maintaining loan book quality and managing the overall risk exposure, driving business growth through innovation, efficiency improvements and improving customer experience. Play a pivotal role in shaping the future of business operations.

Key Responsibilities:

As the Head of Business Operations, you will be responsible for:

Leading and mentoring a team of professionals specialising in assessing and evaluating credit risks associated with commercial loans.
Implementing and executing strategic priorities and operational tactics for credit verifications, debt collections, asset recovery, accounts management, and customer administrative support.
Assisting the Managing Executive of Lending Operations in strategic planning, process improvements, and business reporting.
Maintaining loan book quality and managing overall risk exposure.
Driving business growth through innovation, efficiency improvements, and enhancing customer experience.


Bachelors Degree or equivalent in Business Management, Administration, Finance, Legal, or a relevant field.
Honors or MBA will be an advantage.


6 to 8 years of experience in senior leadership positions overseeing banking or financial services business operations.
3 to 5 years of experience in banking operations, risk management, compliance, and regulatory frameworks at senior management level.
Experience in managing service provider agreements or outsourcing services.
Exposure to and understanding legal agreements and processes, particularly in commercial law and debt recovery.

Knowledge and Skills:

Robust financial modelling and project management skills.
In-depth knowledge of compliance, governance, and business strategy.
Ability to interact and engage at the Executive and Board levels.
Excellent understanding of commercial business requirements and exposure to structuring commercial loans.
Proficiency in revenue management, including managing costs throughout the debt collections value chain.
Experience in process improvement methodologies, such as Lean or Six Sigma, is preferred.
Proficiency in risk assessment, technological acumen, financial analysis, and staying updated with best practices.
Expertise in corporate credit, collection agencies, legal and compliance procedures, credit risk, and account management.
Thorough understanding of the entire credit lifecycle and the financial services industry from a business perspective.
Ability to make informed decisions in uncertain situations.
Customer-centric mindset with knowledge of Customer Relationship Management (CRM) applications/software.
Proficiency in Microsoft Office Suite, with advanced Excel skills.

Proven leadership, people management, and change management skills.

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