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Service Consultant

ANZ Banking group
Tauranga Tauranga Bay of Plenty, New Zealand
Competitive Salary
Closing date
Dec 17, 2023

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Job Role
Contract Type
Full Time
Req ID: 54476

Department: NZ Personal Banking Branch Network

Division: New Zealand

Location: Tauranga
Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things- whether they're buying a home, building a business or saving for things big or small.

Role Location: Bayfair

Role Type: Part-time, Permanent

Work Hours: 6 hours / week, Saturday - 9.30am - 3.30pm

In this role, you would have the opportunity to:
Provide exceptional customer experience through quality interactions that meet customers' complete financial transaction needs at the first point of contact, referring them on to the relevant person or area of the Bank as appropriate.
Take personal responsibility for adopting positive relationship-based service and working collaboratively with colleagues to help the branch succeed in meeting and exceeding objectives.
Undertake cash management requirements in an accurate and efficient manner and ensure compliance with bank process and policy requirements.
Demonstrate living the ANZ Values with our customers and colleagues.
Ōu Pūkenga? - What will you bring

To grow and be successful in this role, you will ideally bring the following:

Exceptional customer focus
Prior experience working with stakeholders and establishing and managing relationships
Excellent communication skills both written and oral
Strong time management skills and ability to prioritise
A positive attitude with a growth mindset
Working knowledge in using different digital channels

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we've committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number [insert req number 54476.

Te Rā Ōtinga - Job Posting End Date

30/11/2023, 11.59pm

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